Customer Services Executive (m/f/d)

JR France; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading company in the travel industry is seeking passionate individuals with customer care experience and fluent Mandarin language skills. The role involves maintaining relationships with suppliers, handling group communications, and ensuring smooth operations in a fast-paced environment.

Qualifications

• Experience in the travel industry or customer service is essential.
• Willingness to work on weekends and holidays.

Responsabilités

• Negotiate and maintain relationships with supplier partners.
• Anticipate and resolve issues proactively with groups.
• Ensure all actions regarding groups are logged and communicated.

Connaissances

Customer care experience

Fluent Mandarin

Fluent English

Communication

Description du poste

We're looking for passionate individuals with customer care experience in the travel industry and fluent Mandarin language skills. If you thrive in a fast-paced, international environment, this is your moment!

G2 Travel is a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe, and North America. We plan and organise trips for almost half a million travellers each year.

Responsibilities:

• Negotiate, contract, maintain, and foster relationships with supplier partners.
• Obtain and supply contact details before deadlines to ensure complete information for groups.
• Maintain proactive contact with the group to anticipate and resolve issues via phone, social media, and in person (where applicable).
• Minimise costs to the business and the group for changes.
• Ensure all actions regarding the group are logged and communicated, including relevant cost information.

Qualifications:

• Previous experience in the travel industry or customer service is essential.
• Languages: Fluent English and Mandarin are essential; French and Japanese are a plus.
• Willingness to work on weekends, holidays, and on rotating shifts.