Customer Services Executive (m/f/d)

JR France; Les Ulis; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading company in the travel industry is seeking passionate individuals for a role that requires customer care experience and fluency in Mandarin. Ideal candidates thrive in a fast-paced environment and have a background in the travel sector. Responsibilities involve maintaining supplier relationships and ensuring client satisfaction through effective communication.

Qualifications

• Previous experience in the travel industry or customer service is essential.
• Fluent English and Mandarin are necessary; French and Japanese are a plus.
• Willingness to work on weekends, holidays, and rotating shifts.

Responsabilités

• Negotiate, contract, and maintain relationships with supplier partners.
• Ensure complete information is available to groups and anticipate issues.
• Log actions regarding the group and communicate relevant cost information.

Connaissances

Customer Care

Fluency in Mandarin

Fluency in English

Proactive Communication

Description du poste

Client:

G2 Travel

Location:

Not specified

Job Category:

Other

EU work permit required:

Yes

Job Reference:

461230083011090841632760

Job Views:

2

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

We're looking for passionate individuals with customer care experience in the travel industry and fluent Mandarin language skills. If you thrive in a fast-paced, international environment, this is your moment! We’re G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe, and North America.

Responsibilities include:

• Negotiate, contract, maintain, and foster relationships with supplier partners.
• Obtain and supply contact details before deadlines to ensure complete information is available to groups.
• Maintain proactive contact with the group to anticipate and avoid issues via phone, social media, and in-person (where applicable).
• Minimize costs to the business and the group for changes.
• Ensure all actions regarding the group are logged and communicated, including relevant cost information.

Requirements:

• Previous experience in the travel industry or customer service is essential.
• Languages: Fluent English and Mandarin are essential; French and Japanese are a plus.
• Willingness to work on weekends, holidays, and rotating shifts.