Customer Service Specialist - Native Korean

Teleperformance; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in the BPO sector is looking for a Customer Service Specialist with native Korean and strong English skills. This role requires proven leadership abilities and a solid understanding of customer service metrics. Join a multicultural and skilled team that enhances customer experiences through integrated solutions.

Qualifications

• Minimum 1 year of contact center experience; fresh graduates welcome.
• Native Korean speaker with excellent English proficiency.
• Strong understanding of customer service metrics.

Responsabilités

• Lead teams and monitor performance to drive results.
• Ensure quality standards in customer service interactions.
• Thrive in a fast-paced call center environment.

Connaissances

Leadership

Customer Service

Team Management

Problem Solving

Flexibility

Formation

C1 Level English

Outils

Zendesk

Salesforce

Genesys

Description du poste

Customer Service Specialist - Native Korean

This role is ideal for individuals with strong leadership skills and a solid background in customer service within the BPO sector.

Qualifications:

• Minimum 1 year of contact center experience; fresh graduates are welcome to apply
• Native Korean with excellent command of English (spoken and written), min. C1 Level
• Proven ability to lead teams, monitor performance, and drive results
• Strong understanding of customer service metrics and quality standards
• Familiar with CRM and call center platforms (e.g., Zendesk, Salesforce, Genesys)
• Flexible, organized, and able to thrive in a fast-paced environment

Additional questions:

• What is your expected monthly basic salary?
• Which of the following qualifications do you have?
• How many years of experience do you have as a Customer Service Specialist?
• Do you have customer service experience?
• Have you worked in a call centre before?
• How would you rate your English language skills?

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.