Customer service specialist_france

hlpy; Montpellier; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

An innovative tech-driven company is seeking a motivated customer service professional to join their dynamic team. This role involves managing client interactions during vehicle breakdowns and ensuring effective support through digital channels. As part of a rapidly expanding firm in the roadside assistance sector, you will play a crucial role in optimizing processes and setting new standards for excellence. If you are ready to contribute to a forward-thinking organization that values teamwork and customer satisfaction, this opportunity is perfect for you.

Qualifications

• C1/C2 proficiency in French and good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Responsabilités

• Manage client issues related to vehicle breakdowns.
• Oversee digital support processes and ensure success via chat or voice.

Connaissances

Customer Service

Bilingual (French and English)

Team Spirit

Operational Management

Description du poste

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution.

What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany! This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe— and beyond.

We operate on a B2B2C model, partnering with key players in the automotive world—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can instantly request roadside assistance and replacement solutions in real-time, transforming the way help is delivered on the road.

As we continue to scale globally, our ambition and market demand propel us toward becoming a major force in the sector. That’s why we’re on the lookout for a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.

Are you ready to be part of this journey?

Responsibilities :

• Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.
• Oversee the digital support process, intervening where necessary.
• Ensures the success of support via chat or voice channels and / or by connecting directly with our network of suppliers.

Requirements :

• Total availability for shifts 24h 7 / 7
• Based in France
• C1 / C2 in French
• Good Knowledge of English
• Previous experience in operations and / or customer service will be a plus
• Team spirit
• Part-time of 30 hours
• The role is fixed-term for 6 months
• This role is shift-based and requires occasional night and weekend shifts