Customer Service Specialist_France

hlpy; Lyon; Sur place; EUR 25 000 - 35 000; Temps partiel

Résumé du poste

Join a forward-thinking start-up redefining roadside assistance in Europe! As a customer service professional, you'll play a crucial role in optimizing processes and ensuring client satisfaction. With a focus on innovation, this dynamic team is dedicated to setting new industry standards. If you're ready to make an impact in a rapidly growing sector and work in a supportive environment, this is the perfect opportunity for you.

Qualifications

• Experience in operations and customer service is a plus.
• C1/C2 proficiency in French and good knowledge of English.

Responsabilités

• Manage client issues related to vehicle breakdowns.
• Oversee digital support processes via chat or voice.

Connaissances

Customer Service

Problem Solving

Team Spirit

Bilingual (French and English)

Description du poste

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution.

What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany! This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe— and beyond.

We operate on a B2B2C model, partnering with key players in the automotive world—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can instantly request roadside assistance and replacement solutions in real-time, transforming the way help is delivered on the road.

As we continue to scale globally, our ambition and market demand propel us toward becoming a major force in the sector. That’s why we’re on the lookout for a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.

Are you ready to be part of this journey?

Responsibilities :

• Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.
• Oversee the digital support process, intervening where necessary.
• Ensures the success of support via chat or voice channels and / or by connecting directly with our network of suppliers.

Requirements :

• Total availability for shifts 24h 7 / 7
• Based in France
• C1 / C2 in French
• Good Knowledge of English
• Previous experience in operations and / or customer service will be a plus
• Team spirit
• Part-time of 30 hours
• The role is fixed-term for 6 months
• This role is shift-based and requires occasional night and weekend shifts