Customer Service Specialist

Breas Medical AB; Lyon; Sur place; USD 29 093 - 52 368; Plein temps

Résumé du poste

An established industry player is looking for a dedicated Customer Service Specialist to join their team in Lyon. This role is crucial in providing exceptional support to customers and internal departments, ensuring smooth operations within the Customer Services Team. You will handle inquiries, process orders, and assist with various administrative tasks. The ideal candidate will be self-motivated, organized, and possess excellent communication skills. Join a passionate team committed to improving the quality of life for respiratory patients worldwide. This is a fantastic opportunity to make a difference every day.

Qualifications

• Self-motivated team player with strong relationship-building skills.
• Attention to detail and proactive attitude are essential.

Responsabilités

• Handle customer inquiries via phone and email.
• Process orders, invoices, and maintain accurate records.
• Assist with office coordination and sales team support.

Connaissances

Customer service experience

Good numeracy and literacy skills

IT skills (Sales Order Processing, Excel, Word)

Excellent verbal communication

Excellent written communication

Formation

Minimum GSCE Mathematics

Minimum GSCE English

Outils

JDE SOP system

Excel

Word

Description du poste

Are you our next Customer Service Specialist?

At Breas, we are dedicated to improving the quality of life and care for respiratory patients worldwide through our unwavering commitment to innovation and quality. Because when you can’t breathe, nothing else matters.

That’s why a career at Breas Medical is so meaningful. We take great pride in making a difference. Changing people’s lives for the better, little by little, day by day.

Our customer service team plays a vital role as a key point of contact for both customers and internal departments. A positive, can-do attitude is essential for success in this role, as we strive to provide exceptional support and ensure the best outcomes for our customers.

Main responsibilities

As a Customer Service Specialist at Breas, you will provide essential administrative support to ensure smooth operations within the Customer Services Team. Your role will involve handling customer inquiries, processing orders and invoices, and maintaining accurate records. You will also assist with office coordination, sales team support, and general administrative tasks to help deliver excellent service to our customers.

• Handle customer and patient inquiries via phone and email
• Process sales orders, invoices, and customer credits using the JDE SOP system
• Manage order filing, shared inbox inquiries, and dispatch requests
• Maintain records of trial machines and support the sales team with updates
• Assist with credit control and general administrative tasks
• Coordinate office supplies, visitor refreshments, and event logistics
• Support the organization of French education/study days
• Any other administration tasks that are required

To be successful in this job, we believe that you possess the following requirements and skills.

To succeed in this role, you should be a self-motivated and highly organized team player with strong relationship-building skills. A customer-focused mindset, attention to detail, and a proactive, can-do attitude are essential. Excellent communication skills and the ability to work diligently in a fast-paced environment will help you thrive in this position.

Required Skills & Qualifications

• Good numeracy and literacy skills (minimum GSCE Mathematics and English)
• Customer service experience preferred
• Good IT skills, including Sales Order Processing systems, Excel, and Word
• Excellent verbal and written communication skills

This position is based in our office in Lyon, France.

To apply, please submit your resume and any other relevant materials. We look forward to hearing from you.

Please note that we work with continuous recruitment.

More About Us

Breas Medical is a global company headquartered in Sweden, with over 30 years of expertise in ventilation, airway clearance, and sleep solutions. We are passionate experts dedicated to respiratory care, with unwavering focus on the patient and the caregiver, delivering high quality and reliable products. We respond to your changing needs with agility, and while growing globally, we take customer care personally. Our solutions cover a broad range of devices, consumables, service solutions, educational & training programs, and comprehensive connectivity capabilities to improve the quality of life of patients, from hospital to home.

Breas Medical employs over 300 people globally. Our solutions reach 50 countries around the world, and we manufacture our product in four countries: China, UK, Sweden, and the US.

Find out more about Breas:
educationbybreas.com
breas.com

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