Customer Experience/Support Representative - Spanish Speaker

Talantir; Paris; A distancia; EUR 30.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RTT days off

Public transport reimbursement

Mobility package

Udemy courses access

Remote-friendly setup

Home workspace budget

Relocation assistance

Descripción de la vacante

Brevo is seeking a Customer Experience Representative (Spanish speaker) to support our Spanish-speaking clients and help them get the most from our platform. You will guide customers through technical topics and work across teams to ensure a superior experience.

The role emphasizes empathy, problem-solving, and growth, with training provided on HTML basics, APIs, and email configurations. This remote-friendly opportunity offers learning and mobility options for international talent.

Formación

• Fluent in Spanish with advanced English proficiency.
• 2+ years in Customer Service or Technical Account Management in SaaS.
• Strong ability to understand and drive customers’ needs.
• Aptitude to explain and understand technical topics clearly.

Responsabilidades

• Be a trusted advisor to clients, building long-lasting relationships.
• Guide clients through HTML basics, APIs, and plug-in integrations.
• Troubleshoot platform issues and translate technical issues into clear steps for clients and internal teams.
• Collaborate with Customer Success, Product, and Tech teams to improve service.
• Monitor KPIs like CSAT and first response time.

Conocimientos

Fluent Spanish

Advanced English

Customer service experience

Technical understanding

Communication skills

Herramientas

HTML basics

APIs

DNS

DKIM configuration

Descripción del empleo

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.

As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.

Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.

We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!

Customer Experience Representative Spanish Speaker - Tuesday to Saturday shift

As a Customer Experience Representative - Spanis Speaker at Brevo, you’ll be the voice of our company for our Spanish-speaking clients. This role combines empathy, clear communication, and problem-solving skills with a strong interest in and willingness to dive deep into the technical aspects of our platform. You’ll guide customers through their journey, ensure their satisfaction, and collaborate across teams to improve their experience.

Your Impact at Brevo:

• Be a trusted advisor to clients, providing exceptional support and building strong, lasting relationships
• Proactively anticipate and respond to client needs, helping resolve issues and exceed expectations
• Help clients become more autonomous by guiding them through technical topics like HTML basics, APIs, and plug-in integrations (don’t worry, we’ll support your learning too!)
• Collaborate closely with Customer Success, Product, and Tech teams to ensure seamless service
• Identify opportunities for process improvement and contribute to client retention and satisfaction

Technical Support (with Growth Opportunity):

• Support clients with issues related to our platform, including login problems, integrations, or setup challenges
• Translate technical issues into clear, actionable steps for both clients and internal teams
• When needed, escape complex issues to the appropriate teams, ensuring full context is provided
• Participate in troubleshooting alongside technical teams, applying a working knowledge of HTML, APIs, and common email configurations like DNS and DKIM (training provided)
• Keep an eye on key KPIs (e.g., CSAT, first response time) and help us raise the bar

Growth & Development:

• Continuously develop your technical knowledge of the platform and tools we offer
• Build expertise in email marketing best practices, especially around email deliverability and related configurations
• Develop a strong understanding of DNS record management, email-friendly HTML, and API integrations to better support and empower clients
• We’re looking for someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential!

Who you are:

• You are fluent in Spanish and has an advanced proficiency in English
• 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company
• Strong ability to understand, manage, follow, and drive customers’ needs and strategy
• Excellent presentation, written, and oral communication skills
• Aptitude to explain and understand technical topics easily
• Ability to resolve issues and collaborate with all departments
• Autonomy, curiosity, and investigation are key in this position
• Knowledge of technical troubleshooting and APIs is a plus

Why people love working at Brevo:

• RTT days off
• 50% public transport reimbursement
• Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day)
• Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support
• Flexible for life: A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents
• Wellbeing that works: Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform
• A culture that cares: From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work

Our candidate journey:

• Introductory call with the Talent Acquisition Case study
• Interview & debrief with the Associate Head of Customer Exeperience
• Final interview with the Senior Head of Customer Experience
• Reference Check

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.