Customer Service Specialist

gloor & lang consultants; Arrondissement de Tours; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A healthcare consultancy in France is seeking an Operations Specialist in Scheduling & Logistics. You will be the central contact for clinics and logistics partners, coordinating schedules and ensuring smooth operations. The ideal candidate has a strong service orientation, fluent German, and is motivated to support critical operations. This role offers a significant opportunity for growth in a meaningful field.

Prestations

Opportunity for career growth

International work environment

Valuable logistics and healthcare experience

Qualifications

• Experience in customer service, call centers, patient support, logistics, or supply chain is an advantage.
• Strong service orientation and communication skills.
• Ability to stay calm in stressful situations and find solutions.
• Flexible, reliable, and motivated to support critical operations.
• High availability and willingness to work overtime and on-call shifts when needed.

Responsabilités

• Coordinate and manage schedules with clinics, treatment centers, and logistics partners.
• Ensure excellent communication and a positive customer experience.
• Enter and monitor schedule data in internal systems.
• Troubleshoot disruptions quickly and find practical solutions.
• Provide guidance and training to users on scheduling processes.

Connaissances

Customer service experience

Strong communication skills

Stress management

Flexibility

Fluent German

Good English skills

Description du poste

Innovative Healthcare for Patients - Operations Scheduling & Cell Logistics

Are you motivated to support patients and keep complex processes running smoothly?

We are looking for an Operations Specialist in Scheduling & Logistics to strengthen our customer's team in a highly dynamic and meaningful field.

Your role: In this position, you will be the central contact point for clinics, logistics partners, and production sites. You will coordinate schedules, resolve issues in real time, and ensure smooth end-to-end operations.

Your main tasks:

• Coordinate and manage schedules with clinics, treatment centers, and logistics partners
• Ensure excellent communication and a positive customer experience
• Enter and monitor schedule data in internal systems
• Troubleshoot disruptions quickly and find practical solutions
• Provide guidance and training to users on scheduling processes
• Work in rotating shifts (07:30–16:30 or 09:00–18:00), including occasional weekends and holidays

Your profile:

• Experience in customer service, call centers, patient support, logistics, or supply chain is an advantage
• Strong service orientation and communication skills
• Ability to stay calm in stressful situations and find solutions
• Flexible, reliable, and motivated to support critical operations
• Fluent German is mandatory, with good English skills; other languages are a plus
• High availability and willingness to work overtime and on-call shifts when needed

What we offer: This is your chance to grow in an international environment, gain valuable logistics and healthcare experience, and contribute to services that truly make a difference.

Apply now and start your career in a role that combines communication, coordination, and real impact! We are looking forward to getting in touch with you.