Customer Service & Sales Support

Centre People; Paris; Hybride; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A major logistics company in the suburbs of Paris is seeking a Customer Service & Sales Support professional to handle customer communications and logistics operations. Ideal candidates should be fluent in French and Japanese, with prior experience in logistics preferred but not required. This permanent, full-time role offers a salary starting from €26k and excellent benefits including meal vouchers and transportation allowance.

Prestations

Meal vouchers

Transportation allowance

Staff discounts

Qualifications

• Experience in logistics is preferred.
• Native-level French and business-level Japanese are required.
• Proficiency in basic PC operations (Excel, Word, Email).

Responsabilités

• Handle customer inquiries regarding import/export documentation.
• Coordinate international shipments and monitor progress.
• Communicate with destination offices to relay shipment details.
• Arrange delivery of packaging materials and schedule services.

Connaissances

Experience in logistics

Native-level French

Business-level Japanese

Basic PC operations

Customer-oriented mindset

Description du poste

Overview

A major Japanese logistics company located in the suburbs of Paris is seeking a Customer Service & Sales Support professional. You will be responsible for handling customer communications and supporting logistics operations, primarily related to international household removals.

Prior experience in logistics is highly desirable, but applications from capable and motivated candidates without prior experience are also welcomed. Excellent benefits are available.

Main Responsibilities

• Handle customer inquiries and provide information regarding required documentation for import/export procedures, including customs clearance.
• Coordinate international shipments by liaising with internal departments (sea, air, land transportation, and customs) and monitoring progress.
• Communicate with destination offices (mainly Japan, but also the US, Africa, Asia, the Middle East, and other European countries) to relay shipment details.
• Arrange the delivery of packaging materials and schedule additional services prior to the move date.

Ideal Candidate

• Experience in logistics is preferred.
• Native-level French and business-level Japanese are required. Business-level English is an advantage.
• Proficiency in basic PC operations (Excel, Word, Internet, Email).
• A high level of accuracy, responsiveness, flexibility, and a strong customer-oriented mindset.
• Cultural sensitivity and the ability to support expatriate customers with empathy and professionalism.

*All applicants for the Customer Service & Sales Support role must have the right to work in France without any restrictions as the Company is not able to offer visa support.

Position Details

• Type: Permanent, full-time
• Salary: From €26k, depending on experience
• Working Hours: Monday to Friday, 9:00–17:30 (until 17:00 on Fridays)
• Start Date: ASAP
• Location: Suburban Paris (commutable by car)

Work Style & Visa

• Work Style: Initially full office attendance during the probation period; one remote day per week available afterwards
• VISA SUPPORT: Not available
• BENEFITS: Meal vouchers, transportation allowance, and various staff discounts available

Eligibility

• ELIGIBLE APPLICANTS: Permanent residence, Spouse, Partner
• NOT eligible: Student visa, Requiring visa sponsorship