Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
3. Work remotely from the comfort of your home
4. Comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a retirement savings plan
5. Paid training and lucrative employee referral bonuses
6. Supportive and inclusive work culture, with programs promoting diversity and community engagement

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and services, such as smartphones and computers
5. Offer additional products and services to enhance customer experience

What is Required (Qualifications):

1. Must be fluent in both French and English, with excellent reading, writing, and speaking skills
2. Minimum of 1 year of customer service experience
3. An associate degree, bachelor's degree, or tech certification
4. High school diploma or GED
5. Ability to work in a quiet, distraction-free environment from home

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Strong computer navigation skills and PC knowledge
3. Eagerness to learn new technologies
4. Proficiency in fast-paced multi-tasking
5. A desktop or laptop computer for testing purposes