Customer Service Representative, onsite

TN France; Villejust; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An established industry player in customer service is seeking dedicated professionals to provide exceptional support to clients. In this role, you will manage customer inquiries, process orders, and build trustful relationships through effective communication. This position offers the opportunity to work in a collaborative environment, enhancing your skills in conflict resolution and multitasking. If you are passionate about delivering outstanding service and thrive in a dynamic setting, this role could be the perfect fit for you.

Qualifications

• Experience in customer service and administrative roles is essential.
• Strong communication skills and teamwork abilities are crucial.

Responsabilités

• Provide exceptional customer service through various communication channels.
• Manage and process orders while maintaining customer accounts accurately.

Connaissances

Microsoft Office

Teamwork

Time Management

Conflict Resolution

Multitasking

Interpersonal Skills

Communication Skills (English)

Formation

Proven experience in administrative roles

Description du poste

Client:

Thermo Fisher Scientific

Location:

[Location details]

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

9023868881e5

Job Views:

5

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

• Adhere to SOPs, SLAs, and departmental training guidelines to ensure flawless customer service support.
• Provide exceptional customer service support to Life Technologies customers through various communication channels.
• Manage and process telephone, fax, written, and web orders within division guidelines, ensuring accurate and timely relay of product information.
• Handle customer inquiries, complaints, and orders efficiently and professionally, following SLAs.
• Maintain customer accounts by recording information accurately and securely.
• Produce quotations in line with company policy and collaborate with the order entry team for instruments and consumables.
• Identify and assess customers' needs, directing activities to appropriate departments for successful implementation.
• Build and maintain trustful relationships with customers through open communication.
• Work on assignments and projects as part of a team.
• Address and resolve customer inquiries and complaints independently.
• Maintain daily customer service reports with accurate and up-to-date information.
• Inform customers of deals and promotions to enhance satisfaction.
• Coordinate with carriers and suppliers to ensure efficient delivery and service.
• Perform general office and reception duties as required.

Minimum Qualifications:

• Proven experience in similar administrative roles.

Valued Skills:

• Competency with Microsoft Office suite.
• Ability to work effectively in a team.
• Excellent time management skills.
• Conflict resolution skills.
• Strong multitasking abilities.
• Good interpersonal and communication skills in English.

Additional notes:

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