Customer Service Representative (France)

Mouser Electronics; Brive-la-Gaillarde; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading electronics distributor in Brive-La-Gaillarde is seeking a Customer Service Representative. The role involves processing orders, resolving customer concerns, and maintaining high service quality. Ideal candidates have experience in customer service, professional communication skills in French and English, and a strong commitment to team collaboration. The position offers competitive pay and development opportunities.

Prestations

Competitive payment

Good social benefits

Development opportunities

Permanent contract

Qualifications

• Strong desire to provide excellent customer service.
• Professional communication skills in French and English.
• Self-motivated and result-oriented.

Responsabilités

• Process orders, quotes, and assist customers.
• Resolve customer concerns and ensure satisfaction.
• Research and expedite customer orders.

Connaissances

Customer service skills

Verbal and written communication in French

Analytical skills

Problem solving

Formation

1-2 years of experience in customer service

Outils

MS Office

Description du poste

Overview

We keep growing! Grow with us!

For the expansion of our Customer Service team in Brive-La-Gaillarde, we are in search of an engaged and competent person at the earliest possible date for the position of Customer Service Representative (f/m/d).

What to expect

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Other duties as assigned.

What we are looking for

• 1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
• Professional verbal and written communication skills in French and English; another European language would be a plus.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.
• Self-motivated and result-oriented and a good team worker (cross-cultural).
• Takes initiative to expand knowledge for position utilizing all available sources.

What we offer

• A good work place in an international, friendly environment.
• Competitive payment with good social benefits.
• Good development opportunities.
• Permanent contract.

This position is located at our France office:

Mouser Electronics
Le Voltaire 1,
Avenue Leo Lagrange
19100 Brive-La-Gaillarde
France

If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then apply online https://careers.mouser.com/ with your salary expectations and earliest possible starting date. For questions, please contact us at [e-mail].

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

This position may be subject to modification to reasonably accommodate individuals with disabilities.