Customer Service Representative

Sibelco Group; Nemours; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Une entreprise internationale recherche un(e) Assistant(e) Logistique pour son site à Nemours. Le candidat idéal aura un baccalauréat en logistique ou un domaine connexe, avec une solide expérience en service client et en gestion de commandes. Les responsabilités incluent le suivi des expéditions, la gestion des données et l'assistance commerciale. Sibelco met en avant un environnement de travail dynamique et inclusif avec des possibilités de croissance. Le salaire est compétitif, en conformité avec les normes du secteur.

Qualifications

• Diplôme en logistique, administration des affaires ou équivalent par expérience.
• Expérience préalable dans un rôle de service client ou de logistique dans un environnement international.
• Anglais – maîtrise écrite et verbale.

Responsabilités

• Agir en tant que premier point de contact pour les clients.
• Gérer les commandes et les contrats conformément aux exigences.
• Traiter les plaintes externes et fournir des retours d'information.

Connaissances

Service client

Gestion des commandes

Compétences logistiques

Communication

Formation

Baccalauréat en logistique ou administration des affaires

Description du poste

Location:

Nemours

At Sibelco, we advance life through materials.

For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match?

At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.

Role Purpose:

• The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations
• Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation
• Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows
• Handles and ensures the correct workflow of external complaints
  
  
  

Responsibilities:

• Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues
• Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued
• Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager
• Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.
• Logistics: Perform inbound and outbound forwarding activities
• Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries
  
  
  

About you:

• Bachelor degree in Logistics, Business Administration, Transportation or other relevant fieldor equivalent by experience
• Or prior experience in customer services or logistics role in an international environmentwith experience in export/import document handling
• English – proficient verbal & writing
• Local language of the country of base and main operations – proficient verbal & writing
  
  
  

Why Join Us?

Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:

• Meet Our People: Careers
• Learn About Our Recruitment Process: Learn More
• Discover Our Sustainability Goals: Sibelco priorities
  
  
  

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

How To Apply

Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.