Customer Service Representative

Eastmen Human Resources B.V.; France; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a dynamic team at an established industry player where your customer service skills will shine. In this role, you will engage with customers through face-to-face interactions and phone calls, ensuring their satisfaction while managing rental agreements. With a focus on teamwork and independent problem-solving, you will thrive in a fast-paced environment, contributing to a culture of excellence. The position offers a 40-hour work week, with a variety of benefits including generous holiday time and contributions to a pension scheme. If you are detail-oriented and passionate about delivering outstanding service, this opportunity is perfect for you.

Prestations

30 days holiday

Pension Scheme Contribution

Employee Discount Scheme

Funded Summer and Christmas Events

Cycle to Work Scheme

Discounted Car Hire Rates

Potential Bonus Payments

Qualifications

• Experience in the service industry preferred.
• Full-valid driving licence for at least 12 months required.

Responsabilités

• Face-to-face and telephone customer interactions.
• Opening and closing rental agreements and calculating quotations.
• Checking vehicles before and after rentals.

Connaissances

Customer Service

Communication Skills

Attention to Detail

Teamwork

Independent Work

Description du poste

Benefits:

1. 30 days holiday, inclusive of bank holidays
2. Contribution to Group Personal Pension Scheme
3. Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
4. Funded Summer and Christmas events
5. Cycle to Work Scheme
6. Discounted car hire rates
7. Potential to earn bonus payments above your basic salary

About you

We are seeking a hardworking individual with the ability to work both in a team and independently in a fast-paced environment. You should have great attention to detail, preferably have experience in the service industry, and possess excellent customer service and communication skills. A full-valid driving licence for at least 12 months, with no more than 9 points on your DVLA check, is required.

How will your days look?

Your role involves face-to-face and telephone customer interactions, including opening and closing rental agreements, calculating quotations for short- and long-term hires, and building rapport with customers. You will strive to deliver excellent customer service to ensure satisfaction. Additionally, you will check vehicles before and after rentals and assist other departments within the branch as needed.

Working hours

This is a 40-hour per week contract, working Monday to Friday and Saturday mornings on a rota basis.