Customer Service Project Manager

L-Acoustics US LLC; France; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise innovante dans le secteur du son recherche un(e) Customer Service Project Manager pour gérer des projets d'amélioration commerciale. Le candidat idéal possède une expérience significative en gestion de projet, d'excellentes compétences en communication et un leadership reconnu. Les responsabilités incluent la gestion des projets, le soutien à l'organisation et le leadership d'équipe. Le poste est basé à Paris-Saclay avec un mode de travail hybride.

Qualifications

• Expérience avérée en gestion de projet.
• Excellentes compétences en communication client et interne.
• Capacité à gérer plusieurs tâches avec attention aux détails.

Responsabilités

• Gérer et superviser divers projets au sein de l'organisation.
• Assurer la gestion des risques et la qualité des projets.
• Piloter les initiatives de changement liées aux améliorations de processus.

Connaissances

Gestion de projet

Compétences en communication

Leadership

Formation

Certification PMP souhaitée

Outils

Outils de gestion de projet

Description du poste

Customer Service Project Manager page is loaded

Customer Service Project Manager

Apply remote type Hybrid locations Paris-Saclay time type Full time posted on Posted 30+ Days Ago job requisition id R2419

Join our passionate and dedicated teams who are shaping the future of sound!

As a project Manager, you will play a pivotal role in overseeing and managing various projects within our organization. The ideal candidate will be responsible for planning, executing, and finalizing projects according to deadlines and within budget. This role requires a proactive individual with excellent leadership and organizational skills.

Working closely with Director of the Customer Service Department , the Project Manager is responsible for organization, optimization, and change management, particularly related to the customer service department commercial improvement projects.

Main Missions :

1. Managing & steering commercial improvement projects : Ensure that commercial projects are successful by:

• Ensuring the delivery of project deliverables (quality, budget, deadlines) in accordance with specifications .

• Monitor, coordinate, and prioritize projects involving third-party teams (Supply Chain, Finance Ops)

• Build the deployment plan for new processes and ensure full adoption by the relevant teams .

• Coordinate training activities and implementation for relevant teams.

2. Support the organisation in becoming a world class commercial organisation by:

• Audit ing an d analysing , existing internal commercial processes and develop improvement recommendations leading to implemented improvement projects.

• Be the organisational glue between XX Depart and the IT & Digital Department to ensure that scope of projects is clearly defined and a spirit of collaboration is achieved

• Understand loca l job role, g eographical and market specificities and deploy necessary local adaptation .

• Suggest new IT tools to support commercial excellence .

3. Support change management within the organisation by:

• Leading change management initiatives related to process improvements, technology implementations, and organizational shifts, to ensure successful adoption and ongoing effectiveness.

4. Project Planning and Initiation :

• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.

• Develop comprehensive project plans that include timelines, milestones, and resource allocation.

Identify and manage project dependencies and critical path.

5. Project Execution and Monitoring :

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

• Ensure that all projects are delivered on-time , within scope, and within budget.

• Track project performance, specifically to analyze the successful completion of short and long-term goals.

6. Drive Change and Support Transformation:

• Challenge teams and existing processes/methods in a continuous improvement approach.

• Propose improvement paths related to change management, provide a strategic vision of projects, and deploy project management and performance management tools (KPIs, processes, visual management, animation, etc.).

• Participate in the sharing, capitalization, and sustainability of knowledge, skills, and tools.

7. Stakeholder Management:

• Build and maintain strong relationships with clients, stakeholders, and team members.

• Communicate project expectations to team members and stakeholders in a clear and timely manner.

• Conduct regular status meetings with project team and stakeholders.

8. Risk Management:

• Identify potential risks and develop mitigation strategies.

• Monitor and manage project risks and issues, escalating where necessary.

9. Quality Assurance:

• Ensure adherence to project management methodologies and best practices.

• Conduct post-project evaluations to identify successful and unsuccessful project elements.

10. Project Team Leadership:

• Lead, coach, and motivate project team members on a proactive basis.

• Foster a collaborative and high-performance team environment.

Qualifications:

• Proven working experience in project management.

• Project Management Professional (PMP) certification is a plus.

• Strong familiarity with project management software tools, methodologies, and best practices.

• Excellent client-facing and internal communication skills.

• Solid organizational skills including attention to detail and multitasking abilities.

Join our passionate and dedicated teams who are shaping the future of sound!

About Us

L-Acoustics has been shaping the future of

sound since 1984 through trailblazing innovation.

Our European-designed and manufactured

from the most intimate immersive spaces

to the largest stages.

L-Acoustics is the #1 brand chosen by the world’s largest music festivals and installed

in over 13,000 premium venues from music halls, theaters, and sports entertainment to wellness, hospitality, homes and yachts.

Our team of over 1,000 employees, including 20% in design, research, and development, conceives the industry’s most award-winning and transformative sound reinforcement technologies, including the modern line source array V-DOSC, L-ISA immersive hyperreal solutions, and the eco-conscious, performance-leading L-Series.

These technologies have led to the company being honored with a Decibels d’Or and featured in Fast Company’s most innovative companies.

With major hubs in Paris, Los Angeles, London, and Singapore, and a network of trained service providers present in 80 countries, our technologies power the most demanding live events and

memorable sound experiences: from Adele’s Las Vegas residency to the world's largest sports

events, from the Zaha Hadid-designed Guangzhou Opera House to the Philharmonie de Paris Concert Hall.