Customer Service & Operations Manager (Penang & Kedah)

Hong Leong Bank Berhad; Talant; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading banking institution is seeking a Customer Service & Operations Manager in Talant to oversee daily operations, ensure compliance, and lead the customer service team. The ideal candidate will have a degree and 4-5 years' experience in customer service management, coupled with strong leadership skills and a dedication to excellent service. This role offers a unique opportunity to make a significant impact within the organization.

Qualifications

• Degree from a recognized institution.
• 4-5 years of relevant experience in customer service or retail management.
• Strong people management and leadership skills.

Responsabilités

• Maintain daily branch operations by leading the team.
• Cross-sell banking/financial products effectively.
• Handle customer inquiries and ensure compliance with regulations.

Connaissances

People management

Communication

Sales

Customer service

Formation

Degree/Diploma/Professional Certification

Description du poste

Social network you want to login/join with:

Customer Service & Operations Manager (Penang & Kedah), Talant

col-narrow-left

Client:

Location:

Talant, France

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

6376494d1204

Job Views:

8

Posted:

02.08.2025

Expiry Date:

16.09.2025

col-wide

Job Description:

If you are looking to excel and make a difference, take a closer look at us…

An exciting opportunity is now available for suitable candidates to advance their careers in Customer Service Management, People Management, Branch & Banking Operations, and Stakeholder Management (employee, customer, community) as a Customer Service & Operations Manager!

Reporting to the Branch Manager, the Customer Service and Operations Manager is responsible for maintaining seamless daily branch operations by leading, guiding, and mentoring the operations team. This role includes ensuring compliance with HLB’s policies, standards, and BNM regulatory reporting, as well as handling customer inquiries or complaints promptly.

Job Responsibilities:

• Solicit leads through referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows, and other sales activities to achieve targets.
• Actively cross-sell Banking/Financial products.
• Assess, evaluate, and diligently propose credit applications.
• Build rapport and relationships with customers to establish loyalty, encourage repeated sales, and increase product holdings.
• Provide excellent customer service and uphold professionalism to reflect the Bank’s image.
• Ensure compliance with statutory requirements and sales regulations related to FSA, KYC, AMLA, and internal policies & procedures.

Requirements:

• A Degree/Diploma/Professional Certification in any field from a recognized institution.
• Minimum of 4 to 5 years of relevant experience, ideally in Branch Customer Service, Branch Sales, or Retail Outlet Management.
• Strong people management and leadership skills with the ability to guide and train staff to meet service and cross-selling standards.
• Good interpersonal, communication, organizational, and planning skills.
• Willing to take on new challenges and possess a ‘Think-Act-Own’ attitude to see planned and unplanned tasks through to completion.