Customer Service Officer

Job Responsibilities:

• Make outbound calls or send messages to clients based on distribution, building solid and excellent relationships.
• Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly resolve user issues within specified time frames to enhance customer retention and satisfaction.
• Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
• Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
• Handle occasional tasks assigned by supervisors.

Requirements:

• Required languages: English and Bahasa Indonesia (spoken and written)
• Excellent telephone and communication skills
• Able to work with a rotational shift schedule
• Accept short-term business trips
• Opportunities for career growth and advancement within the company.
• Performance-based bonuses to reward your dedication and exceptional service.
• Afternoon and night shift bonus.
• 5 working days in a week.

Customer Service (Zendesk / Livechat)

Job Descriptions:

• Respond to customer inquiries via live chat promptly and professionally.
• Provide accurate information about our product, addressing customer concerns, questions, and feedback.
• Maintain a high level of product knowledge to offer personalized solutions and recommendations.
• Collaborate with internal teams to resolve complex issues and provide effective solutions.
• Effectively escalate and report customer issues to concerned teams or supervisors when necessary, ensuring timely resolution.
• Identify processing improvements to enhance overall customer satisfaction.

Requirements:

• Fresh graduates are welcome to apply.
• Excellent communication skills, both written and verbal.
• Empathetic and patient when dealing with challenging customer interactions.
• Strong problem-solving and multitasking abilities.
• Accept rotating shifts, with flexibility to work on non-traditional hours including evenings, weekends, and holidays.
• Skills in helpdesk tools and CRM software are preferred.
• Opportunities for career growth and advancement within the company.
• Performance-based incentives and bonuses to reward your dedication and exceptional service.
• Afternoon and night shift bonus.
• 5 working days in a week.