Customer Service Manager - Weekend

JR France; Les Ulis; Sur place; EUR 28 000 - 35 000; Plein temps

Résumé du poste

A leading travel industry company is seeking passionate customer care professionals fluent in Korean to join their dynamic team. In this role, you will negotiate with supplier partners, maintain contacts, and ensure smooth communication with groups. With competitive salary and opportunities for growth, this position offers a vibrant international work environment.

Qualifications

• Previous experience in customer service preferred.
• Languages: Korean native preferred, English full proficiency.
• Other languages such as German, French, Italian, Spanish, Czech are desirable.

Responsabilités

• Negotiate, contract, and maintain relationships with supplier partners.
• Obtain and supply contact details before deadlines.
• Maintain proactive contact with groups to anticipate and resolve issues.

Connaissances

Customer service

Fluency in Korean

English full proficiency

German

French

Italian

Spanish

Czech

Description du poste

Job Description:

We're looking for passionate individuals with customer care experience in the travel industry and fluent Korean language skills. If you thrive in a fast-paced, international environment, this is your moment! A competitive salary and exciting growth opportunities await!

G2 Travel is a wholesale tour operator organizing trips worldwide for nearly half a million travelers annually. We have offices across Asia, the Middle East, Europe, and North America.

Responsibilities:

• Negotiate, contract, and maintain relationships with supplier partners.
• Obtain and supply contact details before deadlines to ensure complete information for groups.
• Maintain proactive contact with groups to anticipate and resolve issues via phone, social media, and in person (where applicable).
• Minimize costs for the business and groups related to changes.
• Log and communicate all actions regarding groups, including relevant cost information.

Qualifications:

• Previous experience in customer service preferred.
• Languages: Korean native preferred, English full proficiency. Other languages such as German, French, Italian, Spanish, Czech are desirable.

Additional Requirements:

• Willingness to work on weekends, holidays, and on rotating shifts.