CUSTOMER SERVICE MANAGER (H/F) (remote)

JR France; Saint-Priest; À distance; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is searching for a Customer Service Manager to lead client interactions and ensure high-quality support. This role involves analyzing client needs and providing tailored solutions to enhance service value. With a flexible location, you can work remotely or from Paris, enjoying a permanent contract and generous holiday package. Join a dynamic team at a global firm specializing in risk and reputation management, where your contributions will have a meaningful impact on client relationships and service excellence.

Prestations

Flexible location

11 days off plus 25 paid holidays

Support for parenthood

Modern premises with facilities

Qualifications

• Significant experience in customer service or tech sector.
• Proficiency in office tools and bilingual in English and French.

Responsabilités

• Analyze client needs to provide tailored solutions.
• Implement actions to enhance client support and relationships.

Connaissances

Client Relationship Management

Agility

Resourcefulness

Fluency in English

Fluency in French

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Customer Service Manager (H/F) (Remote), Saint-Priest

Client: Forward Global

Location: Remote or based in the 8th arrondissement of Paris

Job Category: Other

EU work permit required: Yes

Job Description:

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will be responsible for implementing actions to strengthen support for existing clients and enhance the value of our services to ensure lasting and optimized relationships.

Minimum requirements:

• At least significant experience in a similar role in the service or tech sector
• Agile, resourceful, and independent spirit
• Proficiency in office tools (Excel, PowerPoint, Google Sheets/Slides)
• Fluency in both English and French

Additional benefits include:

• Permanent contract
• Flexible location: remote or based in Paris
• Fixed package of 11 days off plus 25 paid holidays
• Modern premises with facilities
• Support for parenthood through nursery cradle allocation

Forward Global is an international risk and reputation management advisory firm with over 350 advisors. We specialize in fighting illicit markets, protecting content across entertainment sectors, and providing custom solutions worldwide.