CUSTOMER SERVICE MANAGER (H/F) (remote)

JR France; Puteaux; À distance; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An innovative advisory firm is seeking a dedicated professional to serve as the primary point of contact for clients. This role involves analyzing client needs and providing tailored solutions to enhance service value and ensure lasting relationships. The ideal candidate will have significant experience in the service or tech sector, a resourceful and agile mindset, and fluency in both English and French. With the option for full remote work or office-based in Paris, this permanent position offers a competitive package, including generous holiday allowances and modern facilities. Join a forward-thinking team that values client relationships and offers opportunities for professional growth.

Prestations

Collective Company Retirement Savings Plan (PERECO)

Support for Parenthood (Nursery Cradle)

Modern Premises with Facilities

25 Paid Holidays

11 Additional Days Off

Qualifications

• Significant experience in a similar role in the service or tech sector.
• Proficiency with office tools and fluency in English and French.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Implement actions to strengthen support and enhance service value.

Connaissances

Client Relationship Management

Agility

Resourcefulness

Office Tools Proficiency

Fluency in English

Fluency in French

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Social network you want to login/join with:

Client:

Forward Global

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7514896499625426944327671

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

As the primary point of contact for our clients, your mission is to analyze and understand their needs in order to provide tailored solutions and high-quality support. You will be responsible for implementing actions to strengthen support to existing clients and enhance the value of our services, ensuring a lasting and optimized relationship.

Requirements include:

1. At least significant experience in a similar role in the service or tech sector.
2. Agile, resourceful, and independent spirit.
3. Proficiency with office tools (Excel, PPT, Google Sheets/Slides).
4. Fluency in both English and French (mandatory).

Location: Full remote or based in the 8th arrondissement of Paris.

Contract: Permanent with a fixed package including 11 days off in addition to 25 paid holidays.

Benefits include modern premises with facilities, a PERECO (Collective Company Retirement Savings Plan), and support for parenthood (nursery cradle).

Forward Global is an international risk and reputation management advisory firm with over 350 advisors, specializing in international strategy, communications, politics, policy, and digital content creation. Offices are located in Washington, D.C., and other locations.

The firm has a dedicated division to fighting illicit markets, including piracy, protecting clients in entertainment, sports, and cultural sectors. Clients include rights holders in film, TV, publishing, and more.