CUSTOMER SERVICE MANAGER (H/F) (remote)

JR France; Neuilly-sur-Seine; À distance; EUR 40 000 - 70 000; Plein temps

Résumé du poste

An innovative firm is seeking a dynamic client support specialist to enhance client relationships and deliver tailored solutions. This role involves analyzing client needs and implementing strategies to optimize service value. With a focus on agility and resourcefulness, you will thrive in a supportive environment that values independence and creativity. Enjoy the flexibility of remote work or a vibrant office in Paris, alongside a comprehensive benefits package including generous holidays and support for parenthood. If you are passionate about client success and looking to make a meaningful impact, this opportunity is perfect for you.

Prestations

11 days off plus 25 paid holidays

Modern premises with facilities

Support for parenthood

Qualifications

• Significant experience in a similar role in the service or tech sector.
• Proficiency in office tools and fluency in English and French.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Implement actions to strengthen support for existing clients.

Connaissances

Client Relationship Management

Agility

Resourcefulness

Office Tools Proficiency (Excel, PowerPoint, Google Sheets, Slides)

Fluency in English

Fluency in French

Description du poste

Job Description:

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will be responsible for implementing actions to strengthen support for existing clients and enhance the value of our services to ensure lasting and optimized relationships.

Requirements:

• At least one significant experience in a similar role in the service or tech sector.
• Agile, resourceful, and independent spirit.
• Proficiency in office tools (Excel, PowerPoint, Google Sheets, Slides).
• Fluency in English and French (mandatory).

Location: Full remote or based in the 8th arrondissement of Paris.

Contract: Permanent

Benefits:

• Fixed package with 11 days off plus 25 paid holidays.
• Modern, user-friendly premises with facilities (shower, car park, large terrace).
• Support for parenthood through nursery cradle allocation.

Company Overview:

Forward Global is an international risk and reputation management advisory firm with over 350 advisors, specializing in strategy, communications, politics, policy, and digital content. We have offices worldwide, including Washington, D.C. In 2022, we launched a division dedicated to fighting illicit markets, becoming a leading anti-piracy expert in France and Europe, protecting clients in entertainment, sports, and cultural sectors. Our clients include rights holders in the entertainment industry such as film producers, TV channels, and publishers.