CUSTOMER SERVICE MANAGER (H/F) (remote)

JR France; La Roche-sur-Yon; À distance; EUR 35 000 - 60 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated Client Support Specialist to enhance client relationships and deliver tailored solutions. This role involves analyzing client needs and providing high-quality support, ensuring an optimized and lasting relationship. With the flexibility of full remote work or a Paris office, this permanent position offers a modern work environment and generous benefits, including a collective retirement savings plan and ample paid time off. If you're resourceful and passionate about client success, this opportunity is perfect for you.

Prestations

11 days off plus 25 paid holidays

Modern premises with facilities

Collective Company Retirement Savings Plan

Support for parenthood through nursery allocation

Qualifications

• Significant experience in a similar role in service or tech sector.
• Agile, resourceful, and independent spirit.

Responsabilités

• Analyze and understand client needs to provide tailored solutions.
• Implement actions to strengthen support for existing clients.

Connaissances

Customer Support

Analytical Skills

Fluency in English

Fluency in French

Office Tools Proficiency

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

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Client:

Forward Global

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7514896499625426944327648

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will be responsible for implementing actions to strengthen support for existing clients and enhance the value of our services, ensuring a lasting and optimized relationship.

Requirements include:

1. At least some significant experience in a similar role in the service or tech sector.
2. An agile, resourceful, and independent spirit.
3. Proficiency in office tools (Excel, PowerPoint, Google Sheets/Slides).
4. Fluency in both English and French (mandatory).

Location: Full remote or based in the 8th arrondissement of Paris.

Contract: Permanent

Benefits include:

• An fixed package of 11 days off plus 25 paid holidays.
• Modern, user-friendly premises with facilities (shower, car park, large terrace).
• A PERECO (Collective Company Retirement Savings Plan).
• Support for parenthood through nursery cradle allocation.

About Forward Global:

Forward Global is an international risk and reputation management advisory firm with over 350 advisors, specializing in international strategy, communications, politics, policy, and digital content creation. With offices in Washington, D.C., and other locations, the firm has a dedicated division fighting illicit markets and piracy, serving clients in the entertainment, sports, and cultural sectors.