CUSTOMER SERVICE MANAGER (H/F) (remote)

JR France; Courbevoie; À distance; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An innovative firm is seeking a Customer Service Manager to be the primary point of contact for clients, ensuring their needs are met with tailored solutions. This role involves analyzing client requirements, enhancing service value, and maintaining strong relationships. The position offers flexibility with remote work options and a permanent contract, along with generous time off and benefits. Join a dynamic team that prioritizes client satisfaction and contributes to impactful projects in various sectors, including entertainment and digital content.

Prestations

25 Paid Holidays

11 Days Off

Collective Company Retirement Savings Plan

Support for Parenthood with Nursery Cradles

Modern Premises with Facilities

Qualifications

• Significant experience in customer service or tech sector roles.
• Agile, resourceful, and independent spirit required.

Responsabilités

• Analyze client needs to provide tailored solutions and support.
• Implement actions to strengthen client relationships and service value.

Connaissances

Client Relationship Management

Problem Solving

Fluency in English

Fluency in French

Proficiency with Office Tools

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Job Title:

CUSTOMER SERVICE MANAGER (H/F) (remote), Courbevoie

Client:

Forward Global

Location:

Courbevoie, France

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7514896499625426944327629

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

As the primary point of contact for our clients, your mission is to analyze and understand their needs to provide tailored solutions and high-quality support. You will implement actions to strengthen support for existing clients and enhance the value of our services to ensure a lasting and optimized relationship.

Requirements include:

1. At least significant experience in a similar role in the service or tech sector.
2. An agile, resourceful, and independent spirit.
3. Proficiency with office tools (Excel, PPT, Google Sheets/Slides).
4. Fluency in both English and French (mandatory).

Location options include full remote or based in the 8th arrondissement of Paris. The position offers a permanent contract with a fixed package of 11 days off plus 25 paid holidays. Benefits include modern premises with facilities, a PERECO (Collective Company Retirement Savings Plan), and support for parenthood with nursery cradles.

Forward Global is an international risk and reputation management advisory firm with over 350 advisors, specializing in international strategy, communications, politics, policy, and digital content creation. The firm has offices in Washington, D.C., and other locations. In 2022, it launched a division dedicated to fighting illicit markets, especially piracy, serving clients in the sports, entertainment, and cultural sectors, including rights holders such as film producers, TV channels, and publishers.