Customer Service Manager Europe NL-M

Kuehne + Nagel AS; France; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic Customer Service Manager for Europe. This role is pivotal in enhancing customer satisfaction across multiple regions, ensuring compliance, and fostering cooperation among teams. You will lead service policies, manage financial aspects, and drive major projects, all while developing strategies to elevate customer loyalty. Join a company recognized as a great place to work, offering attractive compensation and opportunities for growth both in France and internationally. If you are passionate about customer service and ready to make an impact, this is the perfect opportunity for you.

Prestations

Attractive Salary

Performance Bonuses

Training Opportunities

International Career Opportunities

Qualifications

• 5+ years of experience in customer service management, preferably in automotive.
• Proven experience managing customer service operations at a European level.

Responsabilités

• Standardize service commitments across teams in France, Italy, and Spain.
• Develop strategies to enhance customer experience and loyalty.

Connaissances

Customer Service Management

Team Leadership

Project Management

Analytical Skills

CRM Software Proficiency

Fluent English

Knowledge of International Logistics

Formation

Bachelor's Degree

Master's Degree

Outils

CRM Software

Customer Service Tools

Description du poste

Join our team as a CS Manager Europe in either France, Spain, or Italy to help us enhance customer service on a strategic level across Europe!

Your Role

As a member of the Management Committee, the Customer Service Manager designs, defines, and leads service policies to improve customer satisfaction in line with strategic directions and objectives. The role involves ensuring compliance with regulations and procedures, managing projects, coordinating and supervising activities across European regions, and fostering cooperation among entities to enhance organizational performance.

Your Responsibilities

1. Participate in and contribute to site committee meetings.
2. Standardize and align service commitments across customer service teams in France, Italy, and Spain.
3. Ensure effective communication (upward, downward, and transversal).
4. Be responsible for European customer service objectives and supervise customer service governance (WBR/MBR/QBR).
5. Manage the financial aspects of the service (operational costs: personnel/systems).
6. Support major projects within the European scope and recruit customer service employees.
7. Ensure team stability and cohesion, provide direction and training for teams.
8. Develop strategies to enhance customer experience and loyalty.

Your Skills and Experiences

1. Bachelor's degree to Master's degree in Business, customer service, or similar.
2. Minimum 5 years of experience in customer service management, preferably in the aftermarket or automotive industry.
3. Proven experience in managing customer service operations at a national or European level.
4. Experience in leading and developing teams with managerial capabilities.
5. Knowledge of international logistics.
6. Analytical, project management, relational, writing, and presentation skills.
7. Proficiency in CRM software and customer service tools.
8. Fluent English required; proficiency in other foreign languages (FR, DE, ES, IT) is a strong advantage.

Good Reasons to Join

Rejoindre Kuehne+Nagel, c’est s’engager dans une entreprise labellisée Great place to work 2024 et être prêt(e) à relever les défis du futur. Au-delà de rejoindre une équipe agréable dans un contexte stimulant, nous vous proposons : Rémunération attractive, composée d’un fixe et d’un variable annuel sur objectifs, primes mensuelles (% de la marge générée par le service), intéressement et participation, formations tout au long de votre vie chez Kuehne+Nagel, possibilités d’évolution en France et à l’international.