Customer Service Manager Europe

Kuehne + Nagel AS; France; Sur place; EUR 45 000 - 80 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Customer Service Manager for Europe, where you'll lead strategic initiatives to enhance customer satisfaction across multiple regions. This role offers the opportunity to shape service policies, manage cross-regional projects, and foster team collaboration. With a focus on developing customer loyalty and ensuring compliance with service standards, you will play a crucial role in driving performance and operational efficiency. The company offers an attractive compensation package, continuous training, and opportunities for career advancement both locally and internationally, making it an exciting place to grow your career.

Prestations

Attractive Salary

Annual Bonuses

Monthly Performance Bonuses

Training Opportunities

Career Advancement Opportunities

Qualifications

• 5+ years of experience in customer service management, preferably in automotive.
• Proven experience in managing customer service operations at a European level.

Responsabilités

• Standardize service commitments across customer service teams in Europe.
• Develop strategies to enhance customer experience and loyalty.

Connaissances

Customer Service Management

Project Management

Team Leadership

Analytical Skills

CRM Software Proficiency

Fluent English

International Logistics Knowledge

Formation

Bachelor's Degree in Business

Master's Degree in Business

Outils

CRM Software

Customer Service Tools

Description du poste

Join our team as a CS Manager Europe in either France, Spain or Italy to help us enhance customer service on a strategic level across Europe!

Your Role

As a member of the Management Committee, the Customer Service Manager designs, defines, and leads service policies to improve customer satisfaction in line with strategic directions and objectives. The role involves ensuring compliance with regulations and procedures, managing projects, coordinating and supervising activities across European regions, and fostering cooperation among entities to enhance organizational performance.

Your Responsibilities

• Participate in and contribute to site committee meetings.
• Standardize and align service commitments across customer service teams in France, Italy, and Spain.
• Ensure effective communication (upward, downward, and transversal).
• Be responsible for European customer service objectives and supervise customer service governance (WBR/MBR/QBR).
• Manage the financial aspects of the service (operational costs: personnel/systems).
• Support major projects within the European scope and recruit customer service employees.
• Ensure team stability and cohesion, provide direction and training for teams.
• Develop strategies to enhance customer experience and loyalty.

Your Skills and Experiences

• Bachelor's degree to Master's degree in Business, customer service or similar.
• Minimum 5 years of experience in customer service management, preferably in the aftermarket or automotive industry.
• Proven experience in managing customer service operations at a national or European level.
• Experience in leading and developing teams with managerial capabilities.
• Knowledge of international logistics.
• Analytical, project management, relational, writing, and presentation skills.
• Proficiency in CRM software and customer service tools.
• Fluent English required, proficiency in other foreign languages (FR, DE, ES, IT) would be a very strong advantage.

Good Reasons to Join

Rejoindre Kuehne+Nagel, c’est s’engager dans une entreprise labellisée Great place to work 2024 et être prêt(e) à relever les défis du futur. Au-delà de rejoindre une équipe agréable dans un contexte stimulant, nous vous proposons: Rémunération attractive, composée d’un fixe et d’un variable annuel sur objectifs, primes mensuelles (% de la marge générée par le service), intéressement et participation, formations tout au long de votre vie chez Kuehne+Nagel, possibilités d’évolution en France et à l’international.