Customer Service Executive (Relocation to Malta)

Pentasia; Paris; Hybride; EUR 26 000; Plein temps

Résumé du poste

An established international iGaming company is seeking a Customer Service Executive fluent in Dutch to join their dynamic team. This role involves assisting customers through various channels, resolving complex issues, and collaborating with teams to enhance customer experiences. The company offers a hybrid work setup, competitive salary, and a comprehensive relocation package, making it an exciting opportunity for those looking to grow in a fast-paced environment. If you have a passion for customer service and a keen interest in sports and casino, this position could be the perfect fit for you.

Prestations

Relocation package including accommodation

Quarterly team events

Weekly company socials

Home-office setup allowance

Remote work benefit

Private health insurance with dental coverage

Qualifications

• Fluent in Dutch with excellent communication skills.
• Experience in customer service is a plus.

Responsabilités

• Assist customers via live chat, email, and phone.
• Process KYC verification and conduct daily security checks.

Connaissances

Fluent Dutch

Strong communication skills

Analytical mindset

Problem-solving abilities

Multitasking skills

Description du poste

Customer Service Executive (Relocation to Malta)

Established international iGaming company on the lookout for Customer Service Executive (Dutch Speaking)

Workplace: Hybrid

Relocation: Package provided

Your Role:

• Assist customers via live chat, email, and phone, providing timely and effective support.
• Take ownership of more complex issues, ensuring they are resolved efficiently.
• Collaborate with internal teams and external partners to resolve customer concerns.
• Process KYC verification and enhanced due diligence when necessary.
• Review and approve withdrawal requests in line with security protocols.
• Conduct daily security checks to monitor new accounts and transactions.
• Analyze customer interactions and provide feedback to improve services and self-help resources.
• Support CX initiatives by contributing insights on customer trends and system improvements.
• Handle additional tasks as required by the Customer Experience Management team.

What You Bring:

• Fluent Dutch (spoken and written) with strong communication skills.
• Interest in sports and casino is a plus.
• Analytical mindset and problem-solving abilities.
• Ability to work flexible shifts, including night shifts.
• Previous customer service experience is an advantage.
• Strong multitasking skills and ability to work in a fast-paced environment.

What’s in It for You?

• Competitive salary of €26K
• Relocation package including accommodation
• Quarterly team events and weekly company socials
• Hybrid work setup with a home-office setup allowance
• Work remotely from anywhere yearly benefit
• Private health insurance with dental coverage

Seniority level: Not Applicable

Employment type: Full-time

Job function: Customer Service

Industries: Staffing and Recruiting