Customer Service Executive - French

JR France; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading company in the travel industry is seeking passionate individuals for customer care roles. With the opportunity to work in a fast-paced environment, candidates must have experience in travel, be fluent in English and Mandarin, and be willing to work flexible hours.

Qualifications

• Experience in the travel industry or customer service is essential.
• Fluent in English and Mandarin; French and Japanese are a plus.
• Willingness to work weekends, holidays, and rotating shifts.

Responsabilités

• Negotiate and maintain relationships with suppliers.
• Anticipate and resolve issues proactively with groups.
• Log all actions and relevant cost information.

Connaissances

Customer Care

Fluent in Mandarin

Fluent in English

Communication

Relationship Management

Description du poste

We're looking for passionate individuals with customer care experience in the travel industry and fluent Mandarin language skills. If you thrive in a fast-paced, international environment, this is your moment! We’re G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe, and North America.

Responsibilities include:

1. Negotiate, contract, maintain, and foster relationships with supplier partners.
2. Obtain and supply contact details before deadlines to ensure complete information is available to groups.
3. Maintain proactive contact with the group to anticipate and avoid issues via phone, social media, and in-person (where applicable).
4. Minimize costs to the business and the group for these changes.
5. Ensure all actions regarding the group are logged and communicated, including relevant cost information.

Requirements:

• Previous experience in the travel industry or customer service is essential.
• Languages: Fluent English and Mandarin are essential; French and Japanese are a plus.
• Willingness to work on weekends, holidays, and rotating shifts.