Customer Service Executive - French

JR France; Les Ulis; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading travel wholesale operator is seeking passionate individuals for customer care roles who are fluent in Mandarin. Responsibilities include managing supplier relationships and ensuring effective communication with travel groups. Candidates must have prior experience in the travel industry or customer service and be willing to work on weekends and holidays.

Qualifications

• Previous experience in the travel industry or customer service is essential.
• Fluent in English and Mandarin; proficiency in French and Japanese is a plus.

Responsabilités

• Negotiate, contract, and maintain relationships with supplier partners.
• Ensure timely exchange of contact details for groups.
• Maintain proactive communication with groups via phone and social media.

Connaissances

Customer service experience

Fluency in Mandarin

Fluency in English

Description du poste

We're looking for passionate individuals with customer care experience in the travel industry and fluent Mandarin language skills. If you thrive in a fast-paced, international environment, this is your moment!

G2 Travel is a wholesale tour operator organizing trips worldwide for nearly half a million travelers annually. Our offices are located across Asia, the Middle East, Europe, and North America.

Responsibilities include:

• Negotiate, contract, and maintain relationships with supplier partners.
• Ensure timely exchange of contact details and complete information for groups.
• Maintain proactive communication with groups via phone, social media, and in person (where applicable).
• Minimize costs for the business and groups.
• Log and communicate all actions and relevant cost information regarding groups.

Qualifications:

• Previous experience in the travel industry or customer service is essential.
• Fluent in English and Mandarin; proficiency in French and Japanese is a plus.
• Willing to work on weekends, holidays, and rotating shifts.