Customer Service Executive - English and Spanish speaking

Sirius Support; Any-Martin-Rieux; À distance; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Join a dynamic remote organization dedicated to exceptional customer service. This role offers the chance to work with a supportive team, focusing on continuous improvement and employee development. You'll thrive in a fast-paced environment where your skills in customer and technical support will shine. With opportunities for learning and growth, you'll connect with colleagues globally while enjoying the flexibility of remote work. If you're proactive, adaptable, and eager to make a difference, this position is perfect for you.

Qualifications

• Experience in a high-volume customer support environment.
• Ability to communicate concisely and effectively.

Responsabilités

• Handle tickets submitted via the ticketing system.
• Provide inbound technical support calls to customers.

Connaissances

Customer Support Experience

Technical Support Skills

Communication Skills

Typing Skills

Problem-Solving

Flexibility

Outils

MS Excel

MS Sheets

Description du poste

Who We Are

Sirius Support is a fully-remote outsourcing organization that provides customer support across various technology and customer service functions.

Our founders have 40 years of combined experience building and leading teams in diverse fields. Building Sirius Support has fulfilled a lifelong dream: creating a place where development, coaching, and caring for people are paramount to success.

Our Culture

No more worrying about heavy traffic or parking! We create human connections through technology and promote work-life balance for our employees. We are a diverse, inclusive, and respectful remote family that values communication and teamwork, relying on each other to produce top-notch results.

Our employees thrive in a caring remote environment with regular engagement and development opportunities. We are committed to continuous improvement, following the cycle: Define, Measure, Analyze, Improve, Control, and Repeat.

Who You Are

If the above resonates with you, you might be a good fit. You enjoy your work, are committed, adaptable, tech-savvy, and self-motivated, with a good sense of humor. You thrive in a fast-paced, people-centric environment that emphasizes high performance and positive behaviors. You enjoy learning, sharing knowledge, and teaching others. You are proactive and seek continuous improvement, eager to leverage technology from home to enhance your work experience.

What We Offer

Join one of the few truly global, remote organizations, where you can learn from highly skilled colleagues. We focus on employee development through coaching and mentoring, providing exposure to multidisciplinary areas and hands-on experience. Regular team meetings and coaching sessions ensure ongoing feedback and growth.

What The Role Does

You will primarily handle:

• Tickets submitted via our ticketing system
• Inbound technical support calls from customers

You Will Need To

• Prior experience in customer or technical support in a high-volume, quality-focused environment
• Quick thinking and agility
• Conciseness and precision in communication
• Fast and effective typing skills
• A proactive, go-getter attitude
• Flexibility to work on rotating shifts as needed

To Be Eligible To Apply, You Will Need

• A stable internet connection of at least 10 Mbps up and down
• A laptop or desktop (PC, Mac, or Linux) with a dual-core processor and at least 8GB RAM
• A webcam and headset
• A quiet workspace
• A willingness to learn and teach
• Intermediate to advanced skills in MS Excel and Sheets
• Excellent command of English (spoken, written, comprehension)