Customer Service Coordinator & Performance Insights Lead

Voyage Privé; Aix-en-Provence; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

On-site fitness facilities

Up to 20% travel discounts

Company events & Annual Convention

Free tickets to Provence Rugby matches

Campus connecting business, sport, and

Résumé du poste

Voyage Privé invites applications for a Customer Service Coordinator in Aix-en-Provence to lead key service activities, ensure high-quality pre-departure and post-booking support, and collaborate with Operations, Supply, and Quality teams to maintain top satisfaction.

You will coach international agents (English, Italian, Spanish, German), monitor KPIs, and drive process improvements while aligning with cross-functional stakeholders. Fluent French and English required; hybrid on-site model.

Qualifications

• Degree in Business, Tourism, or related field (Bac +2 to Bac +4).
• Proven experience in customer service, operations, or coordination.
• Solid understanding of CRM, back-office tools, and the Microsoft Office suite.
• Excellent written and verbal communication skills in French and English; another European language is a strong plus.

Responsabilités

• Lead and coordinate one customer service activity (information before departure, trip modifications, on-trip support, or cancellations).
• Act as main contact for escalated cases with quick, fair resolutions.
• Coach, train, and engage a team of international agents (English, Italian, Spanish, German).
• Monitor KPIs (DPH, QS, Backlog, NPS, DMT) and deploy data-driven improvements.
• Partner with internal teams to relay feedback and enhance processes.
• Drive continuous improvement of workflows, tools, and service quality.

Connaissances

CRM proficiency

Back-office tools

Microsoft Office

French & English fluency

Analytical mindset

Problem solving

Organized & proactive

Team leadership

Formation

Degree in Business or Tourism (Bac+2 to Bac+4)

Outils

CRM systems

Office suite

Description du poste

Voyage Privé invites applications for a Customer Service Coordinator in Aix-en-Provence to lead key service activities, ensure high-quality pre-departure and post-booking support, and collaborate with Operations, Supply, and Quality teams to maintain top satisfaction.

You will coach international agents (English, Italian, Spanish, German), monitor KPIs, and drive process improvements while aligning with cross-functional stakeholders. Fluent French and English required; hybrid on-site model.