Customer Service Associate M/F/D

Alfa Laval Inc.; Crevin; Sur place; EUR 25 000 - 45 000; Plein temps

Résumé du poste

An established industry player seeks a Customer Service Associate to join their dynamic team in the animal nutrition and health sector. In this role, you will be responsible for executing customer service activities, optimizing complex order processing, and resolving delivery issues. This position offers a stimulating international environment that will challenge your abilities and provide opportunities for career development. Join a company dedicated to making a positive impact in the world while enhancing animal lives through better nutrition.

Prestations

Career Development Opportunities

Competitive Salary

International Work Environment

Qualifications

• Minimum of two years of related work experience.
• Fluent in French and English.

Responsabilités

• Execute customer service activities for a single site team.
• Provide clerical support to optimize processing complex orders.
• Inform customers about order status and invoices.

Connaissances

Customer Service Practices

Clerical Skills

Administrative Support

Bilingual (French and English)

Formation

High School Diploma

Secondary Education Level

Description du poste

Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.

Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.

This position is in Cargill's animal nutrition and health business, where we improve animal lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.

Job Purpose and Impact

The Customer Service Associate will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basicunderstanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

Qualifications

• High school diploma, secondary education level or equivalent
• Minimum of two years of related work experience
• Other minimum qualifications may apply
• Fluent in French and English

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/