Customer Service Associate

Works as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance, and tenancy administration. Promotes and maintains an excellent resident experience to achieve occupancy and retention goals.

Key Responsibilities

1. Works collaboratively with team members to deliver exceptional resident living experiences.
2. Supports the creation of positive and memorable experiences for residents.
3. Provides comprehensive customer service, including front-of-house duties, anticipating and exceeding resident expectations.
4. Responds positively to customer queries and complaints, following Greystar’s complaints procedure.
5. Supports community events and activities.
6. Establishes and maintains relationships with university clients.
7. Develops local knowledge resources related to resident needs, such as travel, entertainment, and amenities.
8. Completes administrative tasks like logging maintenance requests, filing, preparing notices, and updating databases.
9. Participates in marketing activities, including attending open days and distributing leaflets.
10. Handles sales and leasing activities, including property viewings, follow-ups, and sales conversions.
11. Assists with summer community preparations, including move-in and move-out processes.
12. Ensures health and safety compliance according to company policies.
13. Participates in an on-call roster to provide out-of-hours emergency support.
14. Chases outstanding rent arrears following collection procedures to meet property targets.
15. Promotes tenancy extensions and other revenue streams, such as vending.
16. Raises purchase orders as per procedures.
17. Ensures timely tenant refunds in line with company policies.
18. Maximizes utility efficiency.

Knowledge & Qualifications

• Good general education.
• Proficient in Microsoft Office (Word, Excel, Outlook) and other systems like databases or booking systems (training provided).
• Understanding of relevant requirements and legislation.

What We Offer

We offer a range of benefits, including competitive pension, healthcare, and holiday allowance. Please contact us to learn more.