Customer Service Assistant

ICAPE Group; Le Mans; Hybride; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading international company in France is seeking a Customer Service Assistant to support customer orders and maintain relationships with clients. The ideal candidate will have an International Business degree, fluency in French and English, and experience in customer service. This permanent, full-time position is based in Le Mans or Fontenay-aux-Roses, with expected travel between locations.

Qualifications

• Preferred degree in International Business or Sales Administration.
• First successful experience in a customer service position is necessary.
• Interest in administrative tasks and ability to work in a team.

Responsabilités

• Process and follow up Customer orders according to contract review.
• Create and maintain a trusting relationship with customers.
• Prepare invoices and handle customer disputes.

Connaissances

Fluent in French

Fluent in English

Good inter-personal skills

Analysis skills

Formation

International Business or Sales Administration degree

Outils

SAP

Description du poste

To strengthen our team, we are looking for a Customer Service Assistant, to work at our office in Le Mans (72) or in our headquarters located in Fontenay-aux-Roses (92), in the south of Paris.

CIPEM, subsidiary of ICAPE Group, is focused on custom-made technical parts in more than 10 families: plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc., for many sectors of industry.

RESPONSIBILITIES

• Process and follow up Customer orders in accordance with the contract review
• Create and maintain a trusting relationship with customers
• Handle the interface between the various parties involved (customers, suppliers, carriers, sales staff and internal departments)
• Prepare pro forma invoices, invoices and customer credit notes in the case of dispute
• Answer the telephone, provide customers with information and/or direct them to the right people
• Contributing to the continuous improvement of the service and updating the department's procedures/working methods

REQUIREMENTS

• International Business or Sales Administration degree preferred, and a first successful experience in a commercial or Sales Administration /Customer position
• Fluent in French and English, another language would be appreciated
• Knowledge of SAP is a plus
• Good inter-personal skills, be able to work as a team
• Have an interest in administrative tasks
• Be rigourous
• Have good analysis skills

SALARY

• Based on profile and experience: show us what you can do!

POSITION

• Permanent contract, full time
• Position open to disabled workers

LOCATION

• Le Mans (72), France

or

• Fontenay aux Roses (92), France

Travels expected between Fontenay aux Rose (92) and our office in Le Mans (72)

ICAPE Group is offering you an amazing opportunity to join a well-established and growing international company with knowledge in both services and technology.

We are the European leader for Printed Circuits Boards and custom-made electro-mechanical parts.

In more than 60 countries, +3650 customers trust the quality services we offer.We are headquartered in Paris area, France, but we have 34 subsidiaries in Europe, Asia, North & South America staffed with +650 skilled employees.