Customer Service Agent, French Speakers

Wheely; France; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A luxury transportation service is seeking a Customer Service Representative in France. The role requires delivering exceptional customer service across communication channels and resolving issues efficiently. Candidates must be fluent in English and French. We offer a competitive salary and benefits, including monthly credits for journeys and health insurance.

Prestations

Competitive salary

Quarterly performance-based bonus

Private health insurance

Professional development subsidies

Lunch allowance

Qualifications

• Must have a passion for exceptional customer service.
• Experience in a customer-facing role in the luxury service industry required.
• Fluency in both spoken and written English & French necessary.

Responsabilités

• Ensure highest levels of customer service across communication channels.
• Investigate and resolve customer issues quickly and efficiently.
• Maintain customer satisfaction targets.

Connaissances

Exceptional customer service

Interpersonal skills

Communication skills

Ability to thrive in fast-paced environment

Fluency in English and French

Technical proficiency

Description du poste

About the role

Wheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities.

What you will be doing

• Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
• Protect our customer's time by adhering to operational SLAs
• Provide exceptional customer service by adhering to our rigorous luxury communication standards
• Maintain customer satisfaction targets
• Investigate and resolve customer and chauffeur issues quickly and efficiently
• Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
• Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company

Requirements

Must-have:

• Passion for exceptional customer service
• Experience in a customer-facing role in the luxury service industry
• Excellent interpersonal and communication skills
• The ability to thrive in a fast-paced high volume contact center
• Fluency in both spoken and written English & French
• Flexibility, to be able to do shift work including nights and weekends, in the office
• Technically proficient

Nice to have:

• Additional languages- German, Spanish, Arabic, Chinese
• Experience in a call centre

What we Offer

• Competitive salary of AED 9,000 per month and quartelry performance-based bonus
• Monthly credit for journeys with Wheely
• Private health insurance
• Professional development subsidies
• Lunch allowance
• Best-in-class equipment

All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice