Customer Service Agent

Network Aviation Group; Paris; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Un agent de clientèle dynamique est recherché pour rejoindre le groupe d'aviation Network. En tant qu’Agent Client, vous serez le point de contact essentiel entre nos clients et l'entreprise, en gérant les réservations et en maintenant les systèmes à jour, tout en travaillant en étroite collaboration avec nos équipes de vente.

Qualifications

• Fluide en français et en anglais.
• Doit être légalement autorisé à vivre et travailler en France.
• Disponible pour 35 heures par semaine.

Responsabilités

• Créer des vols dans les systèmes.
• Informer les clients sur les services offerts.
• Mettre à jour la base de données clients.

Connaissances

Communication

Travail en équipe

Flexibilité

Attention aux détails

Description du poste

Network Airline Services SARL France, was created in 1982, is part of the U.K.-based Network Aviation Group. As General Sales Agent (GSSA) for multiple airlines in France, we provide expert air cargo solutions that help our airline partners expand their market presence and maximize revenue.

The Role

The Customer Agent is not only there to do the bookings and update systems, they will be the first link between customers and the company as daily in direct contact with our suppliers and our customers. In addition, they will also be the link with our Sales Teams.

Key Responsibilities

• Creating flights in systems
• Book trucks when necessary
• Send Loading instructions to handling agent
• Informed customers on services offered
• Make bookings on the required flights
• Update the customer data base
• Creating and following claims as per airlines instructions and process
• Update all the booking systems when required
• May be asked to be on duty during weekends to reply to urgent queries, a maximum of weekend per month

Your Profile

• Fluent in French and English
• Strong communication and teamwork skills
• High attention to detail and accuracy
• Flexible and resilient in a dynamic environment
• Must be legally eligible to live and work in France
• Available for 35 hours per week

If the above position appeals to you please send your CV / resume with a cover letter to :