Customer Service Advisor

Eastmen Human Resources B.V.; France; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading organization in France is seeking a Customer Service Advisor for a 12-month fixed-term contract. In this role, you will ensure exceptional support for students and members, managing inquiries and promoting membership benefits. The ideal candidate has previous customer service experience, a proactive approach, and great communication skills.

Qualifications

• Experience in a customer service focused environment.
• Experience using a CRM system.
• Proven ability to develop customer relationships.

Responsabilités

• Act as the first point of contact for customers and members.
• Provide advice and guidance on membership and events.
• Record customer interactions on CRM system.

Connaissances

Customer service experience

Problem solving

Excellent communication skills

CRM experience

Team player

Listening skills

Description du poste

We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.

This position is initial a 12 month fixed term contract.

Who you will be working for?
Our Client is a membership organisation located in the City. They are a diverse, engaging and inclusive employer.

What will you be doing?
As Customer Service Advisor you will act as the first point of contact for students, members, employers, and customers, ensuring a first class and personalised experience is delivered.

In addition, you will:
Be the first point of resolution for all customer and member related enquiries.
Provide customers and members with advice and guidance on next steps and their ongoing journey with upselling and cross selling training, qualifications, events and flagship conferences.
Developing and maintaining excellent communications with other teams to ensure a coordinated approach to all commercial activities.
Provide support to the Membership Journey Team with assessing applications for student membership, new Associates and Fellows, administering exemptions, handling renewals and upgrades and removals from the register of members.
Record all customer interaction on the internal CRM.
Process payments for conferences and events.
Deal with student queries relating to study and exams.
Undertake welcome calls to assist onboarding and retention.
Proactively undertake appropriate follow-up activity to support conversion and retention.
Actively promote benefits of membership including access to local branches and events.
Support promotion opportunities and declarations.
Take payments for memberships and subscriptions.
Any other reasonable related and required duties.
About you:
You will need to have relevant experience within a similar position, problem solving, administering and responding to customer enquiries. You will need to have a positive outlook and an unflappable approach to your work.

You will also need:
Experience using a CRM.
Experience operating on the phone, with a track record of success in developing customer relationships
Excellent listening and questioning skills
To be computer savvy.
To be a proactive team player with a customer first, collaborative and solution focused approach
Exceptional communication skills, both written and verbal.
Excellent communication skills, both written and verbal.