Customer Rep-Station

FedEx Group; Saint-Laurent; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un candidat dynamique pour un poste d'assistance client. Ce rôle implique de fournir des informations précises aux clients tout en effectuant des tâches administratives essentielles pour le bon fonctionnement des opérations. Le candidat idéal doit être bilingue en français et en anglais, posséder d'excellentes compétences en communication et être capable de travailler efficacement sous pression. Si vous êtes motivé par le service à la clientèle et souhaitez faire partie d'une équipe inclusive et respectueuse, cette opportunité est faite pour vous.

Qualifications

• Diplôme de niveau secondaire requis, diplôme collégial préféré.
• Bilingue en français et anglais, compétences en communication essentielles.

Responsabilités

• Fournir des informations précises et une assistance aux clients.
• Effectuer des tâches administratives pour des opérations efficaces.

Connaissances

Compétences en communication verbale

Compétences analytiques

Compétences en négociation

Bilinguisme (français et anglais)

Capacité à travailler sous pression

Compétences en résolution de problèmes

Formation

Diplôme de niveau secondaire

Diplôme collégial (préféré)

Outils

Environnement Windows PC

Description du poste

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

1. High school diploma/equivalent. College diploma preferred.
2. Knowledge of Canadian Customs regulations preferred.
3. Knowledge of FedEx Express and Ground products and services preferred.
4. Ability to successfully complete all basic and recurrency training.
5. Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
6. Must be able to complete and achieve minimum thresholds on any mandatory testing and training.
7. Must be able to operate in a PC windows environment.
8. Excellent interpersonal and verbal communication skills.
9. Good analytical and problem solving skills.
10. Good negotiation skills.
11. Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment.
12. Must be fluently bilingual in French & English both spoken & written.
13. Must be able to work shifts within an operational business window of 0630-2000, Mon through Sat.

PREFERRED QUALIFICATIONS

Details about preferred qualifications can be added here.

PAY TRANSPARENCY

Details about pay transparency can be added here.

ADDITIONAL DETAILS

Job Posted date: 4/8/2025 Job Unposted Date: 4/16/2025

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered.

EMPLOYMENT EQUITY STATEMENT

At FedEx, our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.