Customer Relationship Management Manager

HCLTech; Paris; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Global career opportunities

Flexible work environment

Résumé du poste

HCLTech is seeking a Customer Relationship Management Manager to join our client-facing team in Paris, Île-de-France, France. The role acts as an interface between business entities and IT services, aligning strategies and delivering value.

Responsibilities include translating business needs into technical requirements, supporting governance meetings, monitoring service performance, and ensuring clear interdisciplinary communication across global teams.

Qualifications

• Strong communication and coordination skills.
• Experience in IT environments.
• Governance and stakeholder management.
• Ability to translate business to IT.
• Analytical mindset.

Responsabilités

• Act as interface between business and IT teams.
• Translate business needs into technical requirements.
• Support governance and coordination meetings.
• Monitor service performance and reporting.
• Facilitate communication and data collection.
• Ensure alignment with strategy and standards.

Connaissances

Communication

Coordination

IT experience

Governance

Stakeholder mgmt

BTIT translation

Analytical

Description du poste

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking for a Customer Relationship Management Manager to fill the position to join our team at a client’s facility in Paris, Île-de-France, France.

• 4 days onsite and 1 day remote
• Years of experience: 8+years

Overview:

Role ensuring alignment between business entities and IT services, acting as a strategic and operational interface.

Responsibilities:

• Act as interface between business and IT teams
• Translate business needs into technical requirements
• Support governance and coordination meetings
• Monitor service performance and reporting
• Facilitate communication and data collection
• Ensure alignment with strategy and standards

Mandatory skills:

• Strong communication and coordination skills
• Experience in IT environments
• Governance and stakeholder management
• Ability to translate business to IT
• Analytical mindset

Appreciated skills:

• International exposure
• Knowledge of IT processes

Join a multinational company offering endless opportunities in a dynamic, multicultural environment.

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

• Global career opportunities and mobility.
• Flexible work environment supporting work-life balance.
• Exciting projects and upskilling opportunities to shape your role.
• Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.