Customer Relations Specialist (French & English) (m/f/d)

Cello; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A fast-growing FinTech company in Paris is seeking a Customer Relations Specialist to support clients with the Pliant platform. You will utilize your strong communication skills in both French and English to guide clients through implementation and ongoing use. The ideal candidate has 3+ years in customer service, preferably in a SaaS environment, and enjoys a dynamic work setting. This role offers remote working options and attractive remuneration.

Prestations

Attractive remuneration

Monthly mobility benefit

Wellhub Membership

Company card with monthly allowance

Qualifications

• 3+ years of experience in customer service, ideally with business software or SaaS solutions.
• Ability to communicate in French and English; other languages desirable.
• Experience with accounting topics is a plus.

Responsabilités

• Guide and support clients in using the Pliant platform.
• Help clients set up accounts and understand functionalities.
• Act as an interface between customers and Pliant teams.
• Create and update user guides and FAQs.
• Contribute to product development by sharing customer feedback.

Connaissances

Communication

Customer service experience

SaaS solutions

Flexibility

Multilingual (French & English)

Description du poste

ABOUT US

Since 2020, Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.

Pliant is growing quickly. With our expansion into 30 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 200+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we’re looking for more talented and committed people to join us on our journey!

Want to learn more ? Who are Pliant

ABOUT THE ROLE

As Customer Relations Specialist (French & English) (m/f/d)you will play a key role in the day-to-day operations of Pliant and communicate with internal and external stakeholders as a Customer Relations expert.

WHAT YOU’LL DO

• Guide and support (via email, phone, chat) new and existing clients to a successful implementation and integration with Pliant platform and Pliant cards.
• Help clients set up their account correctly (setting up the accounting as well as operational setup) and show clients how to use and set up the functions and modules for their optimal use
• Understand and assess the client's overall business situation to provide value add with Pliant card solutions
• You act as an interface between our customers and your Pliant colleagues, e.g. our sales, credit or payments teams.
• Improve the customer knowledge base: create and update user guides, FAQs, video tutorials, webinars, etc
• Work closely with product and IT teams and contribute to the development of our product by sharing customer feedback
• Support the French team with side projects such as translations, organizing fairs, account management, etc

WHAT YOU’LL BRING

• You have a talent for communication and 3+ years of experience in customer service, ideally in connection with business software or a SaaS solution.
• You should be able to advise our customers in French and English; other languages (German, Spanish, Portuguese, Dutch) are desirable.
• You enjoy dynamic environments, jumping from one task to another, because with us it never gets boring.
• Flexibility is your superpower, even if things don't go as planned, you keep a cool head
• Ideally, you have experience with accounting topics (e.g. during your studies or professional training), but at least they shouldn't put you off
• You're keen to work in the best FinTech, with the best operations team in Berlin and get to know the start-up way of life

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Wellhub Membership
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers