Customer Operations & Fulfillment Specialist

Sterigenics; Rantigny; On-site; EUR 34,000 - 42,000; Full time

Job summary

Sotera Health, operating through Sterigenics, invites applications for a Customer Service Representative. The role focuses on delivering high-quality customer service, managing order processing, coordinating shipments, and maintaining strong relationships with customers and internal departments.

The position requires at least 5 years in manufacturing, excellent MS Office skills, and fluent English. You will liaise with customers, carriers, and production teams to ensure accurate orders and

Qualifications

• 5+ years of experience in manufacturing or industrial environments.
• Proficiency with MS Excel, Word, and Outlook.

Responsibilities

• Manage end-to-end order fulfillment, ensuring accurate processing and timely invoicing.
• Coordinate inbound/outbound shipments and monitor schedules with customers and internal teams.
• Maintain customer master data, contracts, and CSAs; communicate price changes and reports.
• Track customer complaints, resolutions, and feedback in the CRM system.

Skills

Customer relations

Communication

MS Excel

Team collaboration

English proficiency

Education

Bac+2/Bac+3 equivalent

Tools

ERP systems

CRM systems

Job description

Sotera Health, operating through Sterigenics, invites applications for a Customer Service Representative. The role focuses on delivering high-quality customer service, managing order processing, coordinating shipments, and maintaining strong relationships with customers and internal departments.

The position requires at least 5 years in manufacturing, excellent MS Office skills, and fluent English. You will liaise with customers, carriers, and production teams to ensure accurate orders and