Customer Operations Coordinator

M&S Logistics Ltd.; Le Havre; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Lunch ticket

Birthday day off

Long service day

Training and development

Job summary

M&S Logistics Ltd. in Le Havre is seeking a Customer Operations Coordinator to coordinate import/export shipments globally, delivering exceptional service and building long-term customer relationships.

The role requires knowledge of ADR and IMDG regulations, experience in international transport, strong IT, verbal and written communication, and a team‑oriented professional with a proactive approach to KPI targets.

Qualifications

• Working knowledge of ADR and IMDG regulations.
• Experience in international transportation or logistics.
• Good IT, verbal and written skills; problem solving and follow-up are essential.

Responsibilities

• Assist in addressing customer complaints arising from daily operations.
• Back-up work in case of absence within the team.
• Collaborate with Supervisor on claims from customers and vendors.
• Support Incident and Accident reporting with Supervisor.
• Ensure Operational Relationships and KPI’s are met for relevant customers/vendors.
• Manage daily operations and Operations KPI’s.
• Notify customers promptly about operational issues on orders and follow up daily.
• Complete business reports and processes (Exceptions; Follow-ups; Un-invoiced; Demurrage) per regional KPI’s.
• Resolve queries relating to Accounts Payable Errors per KPI.
• Handle disputes relating to Accounts Receivable Errors per KPI.
• Proactively communicate additional costs to customers; ensure timely billing per agreements.

Skills

ADR knowledge

IMDG regulations

Microsoft Office

Tools

Microsoft Office

Job description

Founded in 1996 in South Africa and identified in London Stock Exchange’s ‘1000 Companies to Inspire Britain’, M&S Logistics is a global tank container operator specialising in the intermodal transport of bulk liquids with a fleet size of over 9,500 tank containers. The company’s headquarters is in the UK with offices in the Netherlands, Singapore, South Africa, Korea, China, Dubai, Thailand, Taiwan, India, France, Germany, Saudi Arabia and The Americas with further office openings planned this year.

Job Advertisement

We believe that by creating mutually beneficial relationships and adding value to every person or organization that works with us, we will attract and retain the best people, be they staff, customers or suppliers. This will enable us to successfully grow the business in size and profit.

Are you driven by delivering the best customer service in line with a commercial approach to help us grow and succeed? Then we have the following vacancy for you:

Job Title:- Customer Operations Coordinator

Site:- Le Havre, France

Hours: 37 per week (1 compensation day per month)

The purpose of this role is:-

To coordinate activities of import and/ or export shipments globally by providing exceptional customer service through focusing on the individual directly or through the support of the team members, promoting long-term customer relationships and customer loyalty.

What you will do:-

• Assist in addressing any customer complaints that might arise from daily operations.
• Back-up work in case of absence from anyone in the team
• Work with Supervisor on any claims that arises from any of your customers / vendors.
• Work with Supervisor on any Incident and Accident reporting.
• Ensure all Operational Relationships and KPI’s are met for the relevant customers and or vendors.
• Responsible for daily operations and Operations KPI’s.
• Ensure customers are always notified on timely manner on any operational issues that pertain to any of their relevant orders. Make sure this is followed up on daily basis until resolved.
• Ensure that all Business Reports / Work Processes (Exceptions; Follow-ups; Un-invoiced; Demurrage) are completed in line with the regional KPI’s.
• Ensure all Queries (Issues relating from Accounts Payable Errors) are completed and in line with the KPI’s
• Ensure all Disputes (Issues relating from Accounts Receivable Errors) are completed and in line with the KPI’s
• Ensure any additional costs are pro-actively communicated to the customers. With key focus on additional cost billing. (Imports and exports). Ensure this is billed out in timely manner and in line with the Standard Cost agreements in place.

What you will bring:-

Working knowledge of ADR and IMDG regulations and experience with Microsoft Office functions. It is preferable for the job holder to have previous experience of working in international transportation or the logistics industry. Good IT, verbal and written skills are essential to the role as well as a high ability to solve problems and seek alternative solutions combined with excellent follow-up skills. In order to support the company’s values and behaviours, the candidate should be a good team player with a professional work ethic, presentation and character.

What you will receive:-

• A competitive salary
• Discretionary bonuses
• 25 days holiday, plus bank holidays
• Lunch ticket (daily 10€ with 60% paid by Company)
• Your birthday is important, so you get the day off!
• A long service day each year for every 5 years of service up to a maximum of 5 days at 25 years’ service
• A caring, friendly, family culture with strong values
• Health insurance (50% paid by Company)
• Flexibility to balance home and work
• The chance to work in a multi-cultural environment
• Potential opportunity to travel with work
• A medium-sized company where you are known and valued
• Investment in your training and development

Assessment for this role will be:-

• CV
• Competency-based interview
• Role-based assessment (Maths/Excel)

We welcome you to an international environment within an enthusiastic and dynamic team located in our existing office in Le Havre, with strong links to our European offices in Germany, Netherlands and the UK, with a wider reach to our other global offices.

Please note that the candidate needs to live in commuting distance to our Le Havre office.

A Person Specification and Job Description can be provided on request by emailing [e-mail]

We are an equal opportunities employer.

No recruitment agencies please.