Customer Operations Agent France (m/f/d)

BIRKENSTOCK; Paris; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Dynamic work environment

Design freedom

Open corporate culture

Development opportunities

Résumé du poste

BIRKENSTOCK is seeking a Customer Operations professional based in Paris to manage end-to-end customer relationships, order entry, deliveries and invoicing, collaborating closely with Sales and Logistics.

You will use SAP and MS Office, and communicate fluently in English and French, driving continuous improvement while building strong partnerships with customers and internal teams.

Qualifications

• First experience in customer operations or similar positions with a strong service orientation
• Hands-on mentality with a proactive and solution-oriented approach
• Excellent communication skills combined with empathy and the ability to build strong relationships
• Structured and analytical way of working, with strong problem-solving skills and confidence in dealing with figures and data
• Willingness to contribute to continuous improvement and take ownership of tasks
• Very good communication skills in English and French

Responsabilités

• Manage the complete customer relationship for assigned customers, working closely with internal stakeholders like Sales and Logistics
• Ensure smooth day-to-day customer operations, including order entry, delivery creation and monitoring of delivery performance
• Monitor delivery targets, identify potential blockers and communicate relevant updates proactively and clearly
• Handle customer enquiries via phone and email, as well as complaints and claims, ensuring timely and customer-oriented solutions
• Actively manage the order book, monitor payments and outstanding invoices
• Support the Sales team by preparing reports and providing regular updates and forecasts on customer activity
• Build and maintain strong, long-term relationships with customers and partners by ensuring a high level of service
• Work with customer portals and contribute to cross-functional projects and continuous improvement initiatives

Connaissances

Communication skills

Empathy

Relationship building

Analytical thinking

Problem solving

Outils

SAP

MS Office

Description du poste

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

Your Responsibilities

• Manage the complete customer relationship for assigned customers, working closely with internal stakeholders like Sales and Logistics
• Ensure smooth day-to-day customer operations, including order entry, delivery creation and monitoring of delivery performance
• Monitor delivery targets, identify potential blockers and communicate relevant updates proactively and clearly
• Handle customer enquiries via phone and email, as well as complaints and claims, ensuring timely and customer-oriented solutions
• Actively manage the order book, monitor payments and outstanding invoices
• Support the Sales team by preparing reports and providing regular updates and forecasts on customer activity
• Build and maintain strong, long-term relationships with customers and partners by ensuring a high level of service
• Work with customer portals and contribute to cross-functional projects and continuous improvement initiatives

YOUR PROFILE

• First experience in customer operations or similar positions with a strong service orientation
• Hands-on mentality with a proactive and solution-oriented approach
• Excellent communication skills combined with empathy and the ability to build strong relationships
• Structured and analytical way of working, with strong problem-solving skills and confidence in dealing with figures and data
• Willingness to contribute to continuous improvement and take ownership of tasks
• Very good communication skills in English and French
• Confident knowledge of MS Office and SAP

WE OFFER:

BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is.