Customer Onboarding Manager France

Zenchef; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Ein innovatives Unternehmen sucht einen Customer Onboarding Manager, der die erfolgreiche Implementierung ihrer Dienstleistungen für Kunden sicherstellt. In dieser Schlüsselrolle arbeiten Sie eng mit dem Vertrieb und dem Customer Success Team zusammen, um die Bedürfnisse der Kunden zu verstehen und maßgeschneiderte Onboarding-Erfahrungen zu schaffen. Sie werden auch neue Initiativen leiten, um kontinuierliche Verbesserungen zu fördern und eine Kultur des Lernens zu unterstützen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in kundenorientierten Rollen erforderlich.
• Fließend in Englisch (lesen, schreiben und sprechen).

Responsabilités

• Verantwortlich für die Implementierung des Zenchef-Dienstes für neue Kunden.
• Gestaltung maßgeschneiderter Onboarding-Erfahrungen für Kunden.

Connaissances

Verbal Communication

Attention to Detail

Autonomy

Interpersonal Skills

Teaching Skills

Description du poste

As a Customer Onboarding Manager, your role is to ensure the successful implementation of the Zenchef service for our clients, while delivering on the promised value proposition. You will act as a key link between the Sales team and Customer Success Managers. Your primary responsibility is to enhance performance by understanding client needs, quickly adapting the tool to their operations, and delivering high-quality service. This role is essential to ensuring customer satisfaction and driving continuous improvement across the company.

Your team :

As part of the Customer Onboarding team, we are responsible for delivering the promised value proposition during the onboarding phase. Our goal is to provide the best possible experience with our product and services to drive greater customer satisfaction and adoption.

What you will do:

1. Independently manage the implementation of the Zenchef service for all new clients.
2. Handle incoming customer requests throughout the adoption phase.
3. Design tailored onboarding experiences that meet the specific needs of our clients and optimize their journey.
4. Drive innovation by launching new initiatives, continuously improving the way we work, and fostering a culture of constant learning and evolution.

Minimum Requirements:

1. Proven experience in customer-facing roles.
2. Strong verbal communication, attention to detail, autonomy, and interpersonal skills.
3. Patience and a talent for teaching others.
4. Fluent in English (reading, writing, and speaking).

About Zenchef:

At Zenchef, we support over 20,000 restaurants across Europe. Our platform simplifies reservations, optimizes table management, and fosters lasting customer relationships. With a comprehensive suite of features that enhance every stage of the dining journey, we are redefining the experience — turning first-time guests into loyal regulars.

Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together around the table.

Our values:

At Zenchef, our core values — Craft, Thrive, and Heart — guide our journey. We are dedicated artisans, blending responsibility and hospitality with care, prioritizing quality and continuously evolving. Leadership, growth, and a long-term vision collectively shape our decisions, fostering an environment where everyone can thrive. Rooted in trust and compassion, we celebrate not only unity, but also the meaningful moments we share together.

We are an equal opportunity employer and are committed to building a diverse team where everyone feels welcome in our workplace. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical abilities, or any other way you choose to identify. We firmly believe that diversity is essential to our success.