Customer onboarding Manager (CDI)

GuestReady; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An established industry player seeks a passionate In-Store CRM specialist to enhance client engagement at a luxury retail location. This role involves supporting sales teams in developing client relationships through strategic outreach initiatives and training on digital CRM tools. You'll play a key role in fostering a client-centric culture, ensuring that the store team excels in delivering exceptional customer experiences. If you're driven by creativity and have a strong background in luxury retail, this opportunity offers a vibrant and collaborative environment where you can thrive and contribute to the brand's success.

Qualifications

• Experience in luxury retail and CRM/clienteling is preferred.
• Strong digital mindset and client-centric approach are essential.

Responsabilités

• Support sales staff in client outreach and private appointments.
• Train store teams on CRM tools and clienteling best practices.

Connaissances

Luxury retail experience

Client centric attitude

Problem solving

Flexibility

Empathy

Energy

Digital mindset

English language proficiency

Other language proficiency

Outils

C-Sphere

Description du poste

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The In-Store CRM for Miu Miu Galeries Lafayette will be responsible for strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through client outreach initiatives (client interactions) and private appointments.

RESPONSIBILITIES

1. Support the store by ensuring sales staff are cultivating clients guaranteeing their outreach (outbound communications) through interactions and private appointments.
2. Consistent training and strengthening of store teams on CRM & clienteling activities (including onboarding of new store members to ensure consistency in skill set across the team) through the use of CRM / clienteling digital tools and processes.
3. Ensure the development, implementation and execution of store CRM outreach initiatives including the definition of local outreach activities, client target list extraction, implementation of initiatives through client advisors and initiative performance monitoring.
4. Ensure adoption, consistent execution and follow-up of the Group clienteling strategy, resources and culture across all store team members.
5. Provide individual feedback to store staff on specific CRM initiatives and updates.
6. Share and encourage clienteling best practices with store staff.
7. Manage client gifting and customer experiences budget to strategically develop client relationships.
8. Monitor and track the main KPIs on a store and individual client advisor level, including: client outreach (through customer interactions), private appointments, client data capture KPIs, clienteling productivity and outreach initiative performance.
9. Educate, train and proactively encourage sales staff on the usage of the digital tools available (e.g. C-Sphere) to perform clienteling initiatives.

KNOWLEDGE AND SKILLS

• Luxury retail experience is preferred.
• Strong technical attitude and digital mindset.
• Languages: English, other language is mandatory.
• Client centric attitude, problem solving, flexibility, empathy, energy.