Customer Onboarding and Engagement Manager

Purchasely; Paris; Hybride; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An established industry player is seeking a Customer Onboarding & Engagement Manager to enhance client experiences and drive product adoption. This role is pivotal in managing onboarding workflows, supporting clients through technical implementations, and ensuring a seamless journey. You will collaborate closely with Product and Engineering teams while building strong relationships with key stakeholders. If you thrive in a dynamic environment and possess a blend of technical and customer support skills, this position offers a fantastic opportunity to make a significant impact in a fast-growing tech company.

Prestations

Flexible remote policy

Competitive salary packages

Excellent healthcare insurance

Commuter benefits

Food & beverage benefits

Qualifications

• 3+ years in Customer Support/Product roles, ideally in tech or SaaS.
• Solid understanding of APIs, SDKs, and mobile integration.

Responsabilités

• Manage onboarding workflows and provide proactive support.
• Facilitate feature adoption and monitor usage across clients.

Connaissances

Customer Support

Product Experience

Technical Communication

Analytical Skills

Organizational Skills

Formation

Bachelor's Degree in Engineering

Outils

APIs

SDKs

Mobile App Integration

Description du poste

We are actively looking for the next Customer Onboarding & Engagement Manager to join our Customer Experience team.

Who we are

Purchasely is a fast-growing, world-bound European tech company offering the world's most powerful no-code In-App Experience technology.

Hundreds of leading apps across top categories have chosen Purchasely to maximize the conversion, engagement, and retention of hundreds of millions of app users around the world.

As we grow, we are looking for an Onboarding & Engagement Manager to help our clients succeed — from technical implementation to long-term adoption.

Your missions

You will play a central role in the customer journey, supporting our Signature clients through onboarding, ongoing engagement, and driving product adoption. You'll be the bridge between our clients, Product, and Engineering teams to ensure a seamless and value-driven experience.

Client Onboarding

1. Manage onboarding workflows for new clients: account setup, kick-off, and milestone tracking.
2. Provide proactive support during technical implementation and production go-live.
3. Facilitate adoption through Q&A sessions and written communication.
4. Track onboarding progress and success metrics to ensure timely and high-quality launches.

Client Engagement and Feature Adoption

1. Provide timely and efficient support.
2. Maintain and improve product documentation to streamline customer autonomy.
3. Collaborate closely with the Product team to relay feedback and identify improvement areas.
4. Create and update resources to support the adoption of new features.
5. Monitor usage and promote new features and SDK updates across the client base.
6. Identify obstacles and propose action plans to improve adoption rates.
7. Conduct bi-annual check-ins with strategic clients to review usage, satisfaction, and product updates.
8. Build strong relationships with key stakeholders to ensure long-term engagement and success.

Your profile

1. At least 3+ years of Customer Support / Product experience in the tech and/or SaaS industries. Previous experience in the mobile app world is a big asset but not a requirement.
2. You have a solid understanding of technical environments (APIs, SDKs, mobile app integration).
3. You are comfortable communicating with technical and non-technical stakeholders in English (written and spoken).
4. Analytical mindset — you are able to interpret usage data to spot trends and define corrective actions.
5. You have excellent organizational and result-oriented skills.
6. You perform best in a global environment that moves quickly and requires continuous learning and development.
7. Engineer Bachelor’s Degree or equivalent years of experience.

If you don’t feel that you meet those qualifications on paper but are still excited about the opportunity, please apply anyway! We believe great talent can come from anywhere, and we know that a resume doesn’t tell the whole story of who you are and what you can do.

Purchasely Benefits

1. Flexible remote policy. When you do come in, you’ll enjoy the charming vibe of the heart of Paris (3rd arrondissement).
2. Fair Reward that you deserve. Competitive packages for all employees.
3. State-of-the-art tools, excellent healthcare insurance, and country-specific commuter and food & beverage benefits.