Customer Experts for an Electronics Leader - French - Remote in Greece

Dila Recruitment; Lyon; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A customer service staffing firm is seeking a Customer Expert for remote work. You will respond to customer inquiries and provide guidance on device usage. The ideal candidate is fluent in French, has excellent writing skills and is technically adept. This position offers competitive salary and relocation support to Greece.

Prestations

Relocation support including flight and accommodation

Competitive salary with 2 extra salaries

Health care benefits

Full training provided

Professional growth opportunities

Community and social initiatives

Free Greek language courses

Qualifications

• Fluency in French is required.
• Excellent writing skills are essential.
• Good command of English needed for communication.
• Demonstrate soft skills and politeness.
• Ability to troubleshoot basic technical issues.
• Must be capable of multitasking effectively.

Responsabilités

• Respond to customer inquiries via e-mail, chat, and phone.
• Provide guidance on device usage and arrange repairs as needed.
• Collaborate with team members to build supportive relationships.
• Maintain professionalism and empathy in customer interactions.
• Support customer retention and loyalty.

Connaissances

Fluency in French

Excellent writing skills

Good command of English

Soft skills & politeness

Technically adept

Capability of multitasking

Description du poste

Overview

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

Responsibilities

• Responding to customers inquiries via e-mail chat & phone
• Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.
• Work effectively as part of a team developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements

• Fluency in French
• Excellent writing skills
• Good command of English
• Soft skills & politeness
• Technically adept (know your way around Windows shortcuts basic troubleshooting)
• Capability of multitasking

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process ( all at no cost to you))
• Competitive monthly salary 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises providing a great working environment with relaxing break areas

Key Skills

• Acting
• Anti Money Laundering
• Electrical Designing
• Marketing & Promotions
• Dsp
• Immigration

Employment Details

• Employment Type: Full Time
• Experience: years
• Vacancy: 1