Customer Experience Team Leader

Maersk; Villeneuve-d'Ascq; Hybride; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Une entreprise leader dans le secteur de la logistique recherche un Team Leader pour optimiser les activités d'expédition et assurer une satisfaction client élevée. Ce poste exige une expérience significative dans un grand groupe international, une passion pour le service client et une volonté de travailler en équipe. Vous serez responsable de la liaison entre les clients et les équipes internes pour garantir une expérience client exceptionnelle.

Prestations

Flexible workplace and hours

Access to internal training and development

Comprehensive benefits package

Inclusive culture

Qualifications

• Minimum 2–3 ans d'expérience en tant que Team Leader ou dans un rôle similaire.
• Fluency in English and French is a must.
• Experience in the chemical industry is a plus.

Responsabilités

• Assurer une livraison sans faille des envois.
• Gérer et optimiser les activités de la chaîne d'approvisionnement.
• Construire et gérer des relations solides avec les clients.

Connaissances

Customer Centricity

Analytical Mindset

Communication

Team Collaboration

Operational Processes Understanding

Description du poste

At Maersk, we are redefining logistics through innovation and a bold vision to become a true end-to-end service provider. Join us to simplify global trade and make a meaningful impact – socially, economically, and environmentally. With over a century of industry leadership and a global presence in 130+ countries, we strive to make trade more open, inclusive, and sustainable.

What We Offer

At Maersk, you’re in control of your career. We offer a global, dynamic work environment with exciting growth opportunities, industry-leading development programs, and competitive benefits, including :

• Flexible workplace and hours
• Access to internal training and development
• Comprehensive benefits package, including top-tier parental leave, pension scheme, and health insurance
• A truly inclusive culture with a strong sense of belonging across cultures and backgrounds

Key Responsibilities

• Ensure seamless shipment delivery from booking to arrival, maintaining brand consistency and customer satisfaction
• Monitor and optimize supply chain activities, ensuring operational excellence and data standardization
• Support commercial pipeline and quote follow-ups, contributing to sales targets
• Build and manage strong customer relationships by understanding their needs and delivering tailored solutions
• Lead a team by monitoring performance and driving improvements in service delivery
• Identify and implement continuous improvement and change management initiatives
• Collaborate across functions to enable high-quality customer experience and internal alignment

Requirements

• Minimum 2–3 years of proven experience as a Team Leader or in a similar role within a large international company.
• Strong passion for driving closures and delivering high-level customer service — customer centricity and results-driven approach
• Data-driven, analytical, and action-oriented mindset
• Solid understanding of operational processes
• Fluency in English and French is a must (written & spoken)
• Spanish at B1 / B2 level is a strong plus
• Excellent communication and interpersonal skills, with the ability to confidently coordinate with stakeholders and build strong relationships
• Well-organized and able to perform effectively under pressure
• Strong team player who collaborates across the business to achieve results and foster teamwork
• Demonstrates urgency and ownership — drives issues to closure and persists despite challenges
• Experience in the chemical industry is a plus
• Positive and proactive attitude

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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