Customer Experience Team Leader

A.P. Moller - Maersk; Le Havre; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

Join a forward-thinking company that is redefining logistics through innovation and a bold vision. As part of a dynamic team, you will ensure seamless shipment delivery while optimizing supply chain activities. This role offers exciting growth opportunities and a comprehensive benefits package, including top-tier parental leave and health insurance. Embrace a truly inclusive culture that values diverse perspectives and fosters a sense of belonging. If you are passionate about customer service and driving results, this is the perfect opportunity for you to make a meaningful impact in the logistics industry.

Prestations

Flexible workplace and hours

Access to internal training and development

Comprehensive benefits package

Top-tier parental leave

Pension scheme

Health insurance

Inclusive culture

Qualifications

• 2-3 years of experience as a Team Leader in a large international company.
• Fluency in English and French is essential.

Responsabilités

• Ensure seamless shipment delivery and customer satisfaction.
• Monitor supply chain activities for operational excellence.
• Build strong customer relationships and deliver tailored solutions.

Connaissances

Team Leadership

Customer Service

Data Analysis

Operational Processes

Communication Skills

Fluency in English

Fluency in French

Spanish (B1/B2)

Description du poste

Recruiter @ IBM & Maersk | EMEA, UKI, CSE, EME, Med Africa, Mexico, CAC and HQ in Denmark | Business Operations - Intelligent HR and Employee...

Opportunity

At Maersk, we are redefining logistics through innovation and a bold vision to become a true end-to-end service provider. Join us to simplify global trade and make a meaningful impact – socially, economically, and environmentally. With over a century of industry leadership and a global presence in 130+ countries, we strive to make trade more open, inclusive, and sustainable.

What We Offer

At Maersk, you’re in control of your career. We offer a global, dynamic work environment with exciting growth opportunities, industry-leading development programs, and competitive benefits, including:

• Flexible workplace and hours
• Access to internal training and development
• Comprehensive benefits package, including top-tier parental leave, pension scheme, and health insurance
• A truly inclusive culture with a strong sense of belonging across cultures and backgrounds

Key Responsibilities

• Ensure seamless shipment delivery from booking to arrival, maintaining brand consistency and customer satisfaction
• Monitor and optimize supply chain activities, ensuring operational excellence and data standardization
• Support commercial pipeline and quote follow-ups, contributing to sales targets
• Build and manage strong customer relationships by understanding their needs and delivering tailored solutions
• Lead a team by monitoring performance and driving improvements in service delivery
• Identify and implement continuous improvement and change management initiatives
• Collaborate across functions to enable high-quality customer experience and internal alignment

Requirements

• Minimum 2–3 years of proven experience as a Team Leader or in a similar role within a large international company
• Strong passion for driving closures and delivering high-level customer service — customer centricity and results-driven approach
• Data-driven, analytical, and action-oriented mindset
• Solid understanding of operational processes
• Fluency in English and French is a must (written & spoken)
• Spanish at B1/B2 level is a strong plus
• Excellent communication and interpersonal skills, with the ability to confidently coordinate with stakeholders and build strong relationships
• Well-organized and able to perform effectively under pressure
• Strong team player who collaborates across the business to achieve results and foster teamwork
• Demonstrates urgency and ownership — drives issues to closure and persists despite challenges
• Experience in the chemical industry is a plus
• Positive and proactive attitude

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We are an equal opportunities employer and welcome applicants regardless of race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by law. We support your needs for any adjustments during the application and hiring process. For assistance, contact us at [e-mail].