Customer Experience Team Leader

Maersk; Le Havre; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Join a forward-thinking company that is redefining logistics through innovation! This role offers you the chance to lead a dynamic team in ensuring seamless shipment delivery and optimizing supply chain activities. With a strong focus on customer service and operational excellence, you will build and manage relationships that drive results. The company promotes a diverse and inclusive culture, providing you with exciting growth opportunities and a comprehensive benefits package. If you're passionate about making a meaningful impact in global trade, this is the perfect opportunity for you.

Prestations

Flexible workplace and hours

Access to internal training and development

Comprehensive benefits package

Top-tier parental leave

Health insurance

Inclusive culture

Qualifications

• 3+ years of experience as a Team Leader in a large international company.
• Strong analytical mindset with a focus on customer service and results.

Responsabilités

• Ensure seamless shipment delivery while maintaining customer satisfaction.
• Lead a team and drive improvements in service delivery.

Connaissances

Customer Service

Data Analysis

Team Leadership

Operational Processes

Communication Skills

Fluency in English

Fluency in French

Spanish (B1/B2)

Collaboration

Proactive Attitude

Outils

Hyperion

ABAP

Description du poste

At Maersk, we are redefining logistics through innovation and a bold vision to become a true end-to-end service provider. Join us to simplify global trade and make a meaningful social, economic, and environmental impact. With over a century of industry leadership and a presence in 130 countries, we strive to make trade more open, inclusive, and sustainable.

What We Offer

At Maersk, you're in control of your career. We offer a dynamic, global work environment with exciting growth opportunities, industry-leading development programs, and competitive benefits including:

• Flexible workplace and hours
• Access to internal training and development
• Comprehensive benefits package including top-tier parental leave, pension scheme, and health insurance
• An inclusive culture with a strong sense of belonging across diverse backgrounds

Key Responsibilities

• Ensure seamless shipment delivery from booking to arrival, maintaining brand consistency and customer satisfaction
• Monitor and optimize supply chain activities to ensure operational excellence and data standardization
• Support the commercial pipeline and follow up on quotes to contribute to sales targets
• Build and manage strong customer relationships by understanding their needs and delivering tailored solutions
• Lead a team by monitoring performance and driving improvements in service delivery
• Identify and implement continuous improvement and change management initiatives
• Collaborate across functions to enable a high-quality customer experience and internal alignment

Requirements

• Minimum 3 years of proven experience as a Team Leader or in a similar role within a large international company
• Strong passion for driving closures and delivering high-level customer service, customer centricity, and results-driven approach
• Data-driven, analytical, and action-oriented mindset
• Solid understanding of operational processes
• Fluency in English and French (written and spoken) is required
• Spanish at B1/B2 level is a strong plus
• Excellent communication and interpersonal skills for effective stakeholder coordination and relationship building
• Well-organized and able to perform effectively under pressure
• Strong team player, fostering collaboration across the business
• Demonstrates urgency, ownership, and persistence despite challenges
• Experience in the chemical industry is a plus
• Positive and proactive attitude

Additional Information

Maersk is committed to a diverse and inclusive workplace, embracing different perspectives. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, gender, age, religion, or other protected characteristics. We support applicants with special needs during the application process. For accommodations, please contact us via email.

Key Skills: Hyperion, Acquisition, Asset, ABAP, Basic, ActiveX

Employment Type: Full-Time

Experience: 3+ years

Vacancy: 1