Customer Experience Specialist - Software

JR France; Paris; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Une entreprise dynamique spécialisée en logistique recherche un Spécialiste des Opérations de Transport pour gérer les opérations locales et transfrontalières. Vous serez responsable de la coordination avec des prestataires de services, de la supervision des expéditions et de l'assurance que tout se déroule selon les délais et les coûts. Ce rôle nécessite d'excellentes compétences en communication ainsi qu'une expérience avérée en logistique, avec un accent particulier sur le respect des réglementations douanières.

Qualifications

• Expérience avérée en opérations de transport, notamment en logistique de camionnage international.
• Compétences organisationnelles et en gestion du temps.
• Maîtrise de l'anglais et du chinois appréciée.

Responsabilités

• Gérer les opérations de camionnage local et transfrontalier.
• Surveiller et suivre les expéditions tout au long du processus de transport.
• Assurer la conformité avec toutes les réglementations douanières.

Connaissances

Communication

Organisation

Résolution de problèmes

Attention aux détails

Description du poste

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Customer Experience Specialist - Software, paris

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Client:

JD.COM

Location:

paris, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

741021649008066560032760

Job Views:

2

Posted:

29.05.2025

Expiry Date:

13.07.2025

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Job Description:

About JD Logistics: JD Logistics, a subsidiary of JD.com , is a global leader in technology-driven supply chain and logistics services. We specialize in providing efficient, scalable logistics solutions to businesses and consumers worldwide. With our commitment to innovation, operational excellence, and sustainability, JD Logistics is continuously expanding, and we are looking for talented individuals to join our team and contribute to our growing success.About the Role:We are looking for a Transportation Operations Specialist to manage local and cross-border trucking operations and ensure the efficient movement of goods across borders. This role involves coordinating with local service providers, monitoring shipments, and ensuring that transportation processes meet customer requirements, timelines, and cost efficiency. If you have experience in transportation logistics and enjoy solving operational challenges, we would love to hear from you!Key Responsibilities:Manage Trucking Operations: Oversee both local and cross-border trucking operations , ensuring the timely and cost-effective delivery of goods.Communication with Service Providers: Act as the primary point of contact for local trucking service providers, coordinating schedules, resolving issues, and maintaining strong working relationships to ensure efficient operations.Monitor Shipments: Track and monitor shipments throughout the transportation process, ensuring that all cargo is delivered on time and within budget. Address any delays or issues as they arise.Coordinate Cross-Border Logistics: Ensure compliance with all necessary customs regulations, documentation, and import/export requirements for cross-border shipments.Operational Efficiency: Continuously evaluate and optimize transportation processes to reduce costs, improve delivery times, and enhance overall efficiency.Issue Resolution: Troubleshoot and resolve any transportation-related issues, including shipment delays, route changes, or disruptions, in collaboration with service providers and internal teams.Reporting and Documentation: Maintain detailed records of transportation activities, including shipment status, service provider performance, and cost tracking. Provide regular updates and reports to management.Compliance: Ensure that all transportation operations comply with local regulations, industry standards, and JD Logistics' policies.Qualifications:Experience: Proven experience in transportation operations , particularly in international and cross-border trucking logistics .Communication Skills: Excellent communication skills to work effectively with internal teams, external service providers, and cross-border partners.Organizational Skills: Strong organizational and time management skills with the ability to handle multiple shipments and priorities simultaneously.Problem-Solving: Ability to quickly resolve issues that arise during the transportation process, ensuring minimal disruption to operations.Knowledge of Cross-Border Logistics: Familiarity with cross-border transportation regulations, customs clearance processes, and documentation requirements.Attention to Detail: High attention to detail in monitoring shipments and tracking performance metrics.Languages: Proficiency in English and Chinese is preferred.